Senior Manager of Client Success – Launch Accelerator

Trinity Life Sciences is hiring a Client Success Manager (CSM) within the Digital and AI Solutions group. This role is a unique opportunity to help clients bring therapies to market faster by using cutting-edge technology. You will serve as the primary partner to Trinity’s Launch Excellence team and as a trusted partner to clients in adopting and operationalizing Trinity’s GenAI-powered launch planning and management platform, Launch Accelerator.

You’ll ensure clients achieve measurable value, drive consistent use of the platform, and support the cross-functional orchestration that enables bestclass launch execution. The ideal candidate enjoys working cross-functionally with clients, has deep expertise in launch planning and execution, and is comfortable using and selling technology.
** Key Responsibilities
** Understand and develop best practice ways of working within Launch Accelerator taking into account real world experience. Translate feedback into product enhancement suggestions/requirements and collaborate with Product Management for prioritization and inclusion in the roadmap
** Client Growth & Expansion Responsibilities
**** Qualifications
* * 5+ years pharma/biotech  experience with exposure to launching new product sand or PMO experience in life sciences 3+ client-facing experience supporting SaaS product adoption, growth and usage

Strong project management and communication skills with client facing representation

SaaS, digital transformation experience Direct experience participating and/or leading one or more launches in life sciences Exposure and familiarity with project management principals and tools that are used to drive large scale, multi-year projects

At Trinity, our culture is grounded in collaboration, accountability, innovation, and a deep commitment to client success. We work cross‑functionally, continuously improve, innovate with purpose, and foster respect and inclusion. ##
** About Trinity
** Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre-launch to scale to loss of exclusivity. For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact.

During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at .Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills;

level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current salary range is a minimum of $125,000.  In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.##
** Trinity’s Commitment to Inclusion & Engagement (I&E)
** Trinity Life Sciences is an equal opportunities employer and welcome applications from all qualified individuals. At Trinity, inclusion and engagement are at the heart of how we work and grow together. We’ve evolved from a traditional “DEI” framework to Inclusion & Engagement (I&E)—a model that moves beyond representation to focus on connection, collaboration, and shared purpose. Every role at Trinity plays a part in fostering an environment where all employees feel valued, respected, and empowered to contribute fully.

By embedding I&E principles into our culture, we ensure that belonging and engagement are not standalone initiatives—they are part of how we build teams, make decisions, and deliver excellence every day. Trinity will not tolerate any…