Product Management Associate - Product Coordinator

LOCATION: Hybrid – 8 days a month in the office (Philadelphia PA or New York City NY are preferred. Other locations can include Hagerstown MD, Tampa FL, or Waltham MA)

The Wolters Kluwer Medical Education & Medical Practice (MEMP) team is looking for a Product Management Associate to act as team coordinator supporting MEMP product managers and the Director of the MEMP Business Unit. This entry‑level position treats the team member as a peer who learns about medical education business models and builds a foundation for career growth across the Health Learning & Practice organization.

As a Product Management Associate, the person in this role contributes to the success of the overall MEMP portfolio through maintenance of existing product, sales and customer‑facing product documentation, support of Product Managers in the research and development of new product, and rollout and adoption of standardized processes within and across teams.

The person in this role must be a careful listener with the ability to recognize shared challenges across teams and team members and the confidence to propose potential solutions. In addition, this person must demonstrate strong project management skills while adapting to change easily as deadlines shift and new opportunities arise that will shuffle priorities.

• Manage and communicate project schedules, track deliverables, coordinate cross‑functional meetings, maintain overall MEMP calendar, coordinate and track budgets and regularly report project status to team.
• Provide direct operational and administrative support to the Director and the Director’s leadership team, ensuring priorities, deliverables, and communications are effectively coordinated.
• Create and manage operational checklists to support repeatable execution and reduce errors across teams.
• Champion documentation templates: maintain updates, meeting notes, and documentation related to products in Confluence while also organizing and maintaining files on Health – MEMP SharePoint.
• Identify, implement, and support group adoption of process improvements.
• Collaborate with other team coordinators to create, review, and update internal Standard Operating Procedure (SOP) documentation, support teams in implementation of SOPs.
• Process invoices and track spending against line‑items using spreadsheet software in coordination with the full team.
• Maintain regular reporting on market penetration, sales, and analytics and synthesize market updates.
• Utilize internal systems for product record creation and communication of critical product identifiers, pricing, and availability across sales channels.
• Respond to Customer Support requests for information within the same day.
• Assist team with research initiatives, defining yearly priorities, coordinating interviews, communicating with participants, processing honoraria, organizing notes, and tracking results.

• College degree (BA/BS) required; or equivalent experience.
• Strong project management and time management practices and understanding of related tools.
• Solid knowledge of Excel formulas and functions, including pivot tables, preferred.
• Interest in Medical Education and Medical Practice product markets.
• Analytical skills with ability to make sound decisions backed up by data.
• Six months+ experience interning or working in a business environment or academic offices.

• Manages day‑to‑day tasks independently, checking in with and asking questions of managers to ensure quality and timeliness of work.
• Accepts increasing responsibility for assignments.
• Manages time effectively, responding to and juggling a changing list of priorities and business needs to meet deadlines.
• Conducts work with integrity, professionalism, and accountability.
• Takes a proactive, logical and systematic approach to solving problems and contributes potential solutions that add value for the internal team and customers.
• Contributes new ideas, methods, or solutions that improve the workplace, customer experience, or challenge others to think creatively about common challenges or processes.
• Identifies and proposes operational…