Manager, Business Process Excellence

The Manager, Business Process Excellence provides hands‑on support to develop and strengthen the Operations operating model and process frameworks that underpin the integrated management system.

This role partners with process owners, leveraging industry‑standard frameworks and Business Process Management (BPM) best practices, to define process architecture, standardize process design, and establish process performance governance.

• Collaborate with key functions to identify current processes, map to process frameworks, and assess process maturity
• Define and govern standards for process hierarchy, taxonomy, and BPMN‑aligned process mapping
• Facilitate workshops to discover, analyze, design, and document business processes
• Design governance mechanisms to establish performance measures and review process performance, effectively monitoring and controlling implemented standards
• Identify and support delivery of targeted process improvement opportunities
• Support effective use of enabling systems and ensure compliance with applicable regulations, quality requirements, and industry standards
• Hybrid role with on‑site presence expected three days per week
• Travel expected up to 15%

• Bachelor’s degree in Business, Engineering, or a related discipline
• 8–10 years of experience in operations, supply chain management, technical operations, and/or business process management
• Experience with Microsoft Office Suite, SAP Signavio, or similar process mapping tools, as well as document and learning management systems

• Process mapping and modeling using standardized frameworks (e.g., BPMN)
• Facilitating cross‑functional workshops and improvement initiatives
• Project management
• Developing and governing process hierarchies
• Supporting process change through communication and training
• Evaluating and improving process performance

• Process management
• Process architecture (APQC Process Classification Frameworks a plus)
• Process‑oriented and analytical
• Collaborative and team‑driven
• Effective communicator across organizational levels
• Results‑focused with a continuous improvement mindset