Keynote Production Lead

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now is seeking an experienced and detail-oriented Keynote Production Lead to join our team and oversee the planning and execution of our strategic events, including our Knowledge annual customer event main stage keynote program and other events across the portfolio. The ideal candidate will have a strong background in event production, a passion for keynote experiences, is highly organized, and can manage multiple projects simultaneously. This

role is crucial in creating memorable keynote experiences that reflect our brand and engage our global customer audience.  

** What you get to do in this role: *
* + Lead the end-to-end development and execution of our mainstage keynote program.  

+ Collaborate with a wide variety of stakeholders including Service Now executives, the brand, content, keynote and creative teams, and the Strategic Events org to ensure a high quality, industry-leading keynote experience. 

+ Oversee end-to-end keynote production including vendor management, stage and scenic design, technical production details, the attendee experience, and logistics.  

+ Own the keynote production project plans, budgets, and timelines.  

+ Lead the execution and implementation of project timelines, milestone tracking, speaker readiness, rehearsals, and the successful delivery of the Knowledge keynote program. 

+ Bring clarity to the overall keynote experience - act as the primary production of contact for internal stakeholders and external partners during the event planning and execution phases.  

+ Overall communication with key stakeholders to aid in the execution of our keynote program. Develop and present the overall keynote production strategy and experience.

+ Negotiate contracts with vendors and service providers, managing relationships to maintain high quality and cost-effectiveness.  

+ Collaborate on other keynote projects within the Strategic Events portfolio. Fresh eye-thinking and pushing the boundaries of what success looks like as a focal point for overall success.  

+ Intellectual curiosity and a learner's mindset:
You're staying current on AI's role in event production and events. You ask smart questions and aren't intimidated by emerging tools or technologies that might change how we work.

** To be successful in this role you have:*
* + 5-7 years of proven live production talent with extensive experience managing elite level keynote programs and working directly with executive leadership. 

+ Skilled project manager with demonstrated experience managing large scale events.  

+ Demonstrated professional interpersonal skills and ability to manage multiple stakeholders.  

+ Effective time management and organizational skills with the ability to multi-task within a fast-paced environment, prioritize tasks, track projects and meet urgent deadlines.  

+ Professional verbal and written communication skills, with the ability to communicate effectively within all levels of the organization - including Service Now executives and their offices.  

+ Travel required.  

JV19

For positions in this location, we offer a base pay of  **$102,300 - $179,000** , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans,…