Senior Revenue Analyst, Customer Success

Senior Revenue Analyst

We help business owners, entrepreneurs, non‑profits and individuals to succeed by providing the tools they need to grow online.

• Retention & Churn Analytics
  • Metric Ownership: Own calculation and reporting of core retention metrics, including Customer Churn, Gross Revenue Retention (GRR), and Net Revenue Retention (NRR).
  • Cohort Analysis: Build and maintain monthly/quarterly cohort models to track how different customer segments (by size, industry, or product) perform over time.
  • Churn Root‑Cause Analysis: Partner with the CS & Product Growth team to categorize churn drivers and quantify the financial impact of specific product gaps or service issues.
• Revenue Growth & Expansion
  • Expansion Modeling: Analyze upsell and cross‑sell trends to help CS & Product Growth leadership identify "white space" opportunities within the existing customer base.
  • Unit Economics: Calculate and track Customer Lifetime Value (LTV) and the LTV:
    
    CAC ratio to ensure sustainable growth.
  • Downsell/Contraction Monitoring: Identify early warning signs of "at‑risk" customers by analyzing usage data and billing trends.
• Strategic Planning & Forecasting
  • Rolling Forecasts: Develop and maintain the renewals forecast, incorporating probability‑weighted pipelines and historical churn rates.
  • Board Reporting: Prepare materials for Board of Directors meetings and quarterly business reviews (QBRs) regarding revenue health.
  • Incentive Alignment: Analyze the impact of CS compensation plans on retention outcomes to ensure financial goals align with team behavior.
• Cross‑Functional Partnership
  • Act as the primary Finance liaison for the Chief Customer Officer and VPs of Customer Success and Product Growth.
  • Collaborate cross‑functionally to support monthly and quarterly readouts of revenue retention performance.

• A highly collaborative and detail‑oriented professional with 5‑7 years of experience in a Finance, Accounting, or similar analytical role.
• Adept with revenue planning systems and possess strong foundational knowledge of profit and loss statements.
• Experience building and managing high‑volume financial models, with a focus on detailed cohort analysis that focuses on revenue retention.
• Proficient with Microsoft Excel and skilled in data analysis and financial modeling.
• Familiar with Salesforce or similar CRM systems.
• Excited about leveraging technology to drive efficiency and accuracy. You have the ability to use AI to build predictive models for revenue forecasting and are keen to explore and utilize new tools to enhance your work.

Pay Transparency – All Full Time Employees: $80,400 – $100,500 USD

• Diverse and inclusive culture with programs to strengthen and improve inclusion.
• Opportunities to grow your career through stretch assignments, coaching, and professional development.
• A generous paid time off policy.
• A competitive benefits package that supports the health and well‑being of you and your family.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentac