Change Manager, Business

Job Description Summary

Leads the strategy and execution for assigned change initiatives, delivering end‑to‑end change management activities such as communications, training, stakeholder engagement, readiness and impact assessments, resistance management, and change reinforcement. This role supports business system transformation within a leading healthcare information technology organization as part of a growing Business Transformation team.

• Proactively engage with members of Health’s senior leadership and their teams to represent the unique people challenges and needs from a change, communications, and training perspective specific to the Business Transformation Team’s strategic projects.
• Design, lead, and oversee change implementation efforts on strategic initiatives, applying structured change management methods and tools for stand-alone projects or as an integral component of larger projects.
• Guide and conduct assessment needs, readiness and progress of change management efforts, driving progress toward future state, results evaluations, and mitigation of resistance.
• Build and manage a comprehensive view of change capacity for key stakeholder segments so that executive leadership has visibility into change saturation and can make informed decisions regarding readiness for deployment of additional initiatives.
• Develop people metrics that are critical to achieve financial, operational, and customer success of the initiative, including pre‑deployment metrics for measuring readiness and post‑deployment metrics for measuring performance.
• Build strong working partnerships with all stakeholders responsible for ensuring people are prepared for change, including business leads and sponsors, communications, training, and other roles as needed.
• Ensure that change communication and training strategies are planned, designed, and delivered in a manner that has optimal impact and absorption and is the most effective for learning, leveraging multiple communication vehicles and learning mediums for the targeted audience.
• Maintain industry‑leading knowledge and educate key stakeholders on change methods and tools.
• Refine Health’s management methodology to ensure that it adapts to specific needs over time.

• Bachelor’s degree or related experience.
• Minimum of 5 years in a program/change management and training capacity.
• Experience with Prosci Methodology and the ADKAR model.
• Proven track record of driving and supporting change management strategy.
• Experience delivering large‑scale technology and behavioural change in an organization.
• Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix or dotted‑line management structure.
• Proven ability to influence cross‑functional teams without formal authority.
• Analytical, problem‑solving and communication skills (written and oral).
• Ability to manage multiple priorities and work well under pressure.
• Ability to learn new concepts, hardware, and technologies quickly.
• Excellent detailed written and verbal communication skills, possibly including some end‑user and technical documentation skills.
• Familiarity with Agile and SDLC.
• Team spirit and good communication abilities.
• Excellent written, editorial, and presentation skills.
• Excellent meeting management and facilitation skills.
• Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details.
• Ability to form relationships across functional areas including, but not limited to, finance, order management, pricing, sales, service, operations, engineering, and technology.
• Experience working with cross‑functional teams comprised of internal resources, shared enterprise resources, and third‑party vendors or implementation partners.
• A style that is engaging and open, capable of working hard under significant pressure.
• Ability to build relationships with business partners and to influence within both IT and business communities.
• Solid analytical and critical thinking skills.
• Demonstrated track record of consistently meeting and/or exceeding performance expectations.
• Proactive, creative, and…