Revenue Operations Specialist

Overview

Constant Contact’s Revenue Operations team is seeking an operational all‑star to serve as a key bridge across our Go‑To‑Market teams, including Sales, Success, Marketing, and Enablement. The role focuses on driving cross‑functional initiatives from inception to completion, improving revenue operations processes, and leveraging data, systems, and strategy to deliver tangible impact.

• Drive operational excellence across GTM functions by analyzing performance, identifying inefficiencies, and implementing scalable process improvements.
• Partner with cross‑functional stakeholders (Sales, Marketing, Customer Success, Enablement) to design and optimize solutions that support business growth.
• Build and maintain Salesforce configurations, including flows, validation rules, assignment logic, and other system enhancements within the broader Salesforce ecosystem.
• Support and implement new business requirements tied to GTM initiatives, ensuring alignment with operational goals and KPIs.
• Manage and improve data integrity within Salesforce, including aligning data definitions, reporting logic, and governance standards.
• Identify and implement AI‑powered automation opportunities across GTM workflows to drive measurable operational efficiency.
• Build and maintain reports and dashboards to deliver actionable insights across revenue teams; leverage BI tools where applicable.
• Analyze data across the customer lifecycle to identify opportunities to improve go‑to‑market strategies and productivity metrics.
• Troubleshoot system issues and support day‑to‑day operational requests via JIRA or similar ticketing systems.
• Create and maintain technical and process documentation for new and existing workflows and system enhancements.
• Participate in agile processes, including backlog refinement and prioritization of operational work.

• Bachelor’s degree in Business Administration or a related field.
• 2–4 years of experience in revenue operations, sales operations, marketing operations, or general business operations (SaaS experience preferred).
• Salesforce experience required (1–2 years of administration experience preferred);
  Salesforce Administrator certification preferred.
• Strong analytical and problem‑solving skills with experience using data to drive decisions and process improvements.
• Experience building reports and dashboards; familiarity with BI tools (e.g., Tableau) is a plus.
• Hands‑on experience evaluating and applying AI tools to streamline revenue operations workflows and surface actionable insights.
• Proficiency in Excel; experience with SQL and/or SOQL is a plus.
• Strong understanding of go‑to‑market processes, sales metrics, and customer lifecycle management.
• Ability to manage multiple priorities and work effectively in a fast‑paced, cross‑functional environment.
• Strong communication and interpersonal skills, with the ability to translate business needs into technical solutions.
• Experience creating technical and process documentation to support operational scalability.

Pay Transparency – All Full Time Employees: $66,000 – $82,500 USD

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentac