Senior On-Site Service Specialist

Senior On-Site Service Specialist

Immediate need for a talented Senior On-Site Service Specialist. This is a 02-03+ Months Contract opportunity with long-term potential and is located in Waltham, MA (Onsite).

Job
-21149 Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Runs high volume copy machines and performs binding and finishing work.
• Operating high volume document imaging systems.
• Operating document image handling software.
• Operating MS Office and Email systems for opening, sending and retrieving files.
• Opening, saving and transferring PC files based on established protocols.
• Accessing document management systems via established protocols.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set client.
• May perform building occupant moves within assigned facilities.
• May perform re-lamping and light maintenance duties as assigned.
• May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include purging and archiving old documents.
• Performs other duties as assigned.

Key Requirements and Technology

Experience:

• Manager Notes
  - This is a busy university mail room.
• Candidate must be able to handle a high-volume environment.
• Must be comfortable standing and walking for extended periods.
• Willingness to perform external walking mail runs across campus.
• Must be willing to assist with all aspects of the operation.
• Mailroom experience is a plus.
• Dress Code
• Jeans
• Company-provided polo shirt
• Sneakers are acceptable
• Driving Requirement
• No driving required for this assignment.
• Candidates must have a valid Driver's License as it will be required once converted to a company employee.
• Qualifications
• High school diploma or GED.
• 1–2 years of related work experience or equivalent experience in a related field.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Company policy once converted.
• Demonstrated competency in basic computer skills including proficiency in MS Office Suite.
• Excellent customer service skills.
• Good PC skills.
• Good organizational skills and ability to prioritize.
• Mathematical and filing skills.
• Ability to use office machines and technical equipment.
• Working Conditions, Mental & Physical Demands
• Office environment with adequate lighting and ventilation.
• Normal range of temperature and noise level.
• Work assignments are diversified.
• Ability to interpret, comprehend and apply complex material, data and instructions.
• Prepare, provide and convey diversified information.
• Long periods of standing, walking, bending, reaching, stretching and climbing.
• Ability to lift or move items weighing up to 50–55 lbs.
• Ability to push or pull machines on wheels weighing up to 700 lbs for…