Lead Sales Operations Analyst

Here at Appian, our values of intensity and excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Are you ready to join a high‑performance, fast‑moving, and collaborative GTM Operations team where your analytical skills will be the engine of our success? We are seeking a highly motivated Sales Operations Analyst to drive efficiency and provide critical insights in a fast‑paced environment. This role requires high cross‑functional collaboration & communication, strong analytical skills, and a relentless focus on optimizing our sales processes and performance.

• Data Analysis & Strategy:
  Identify business challenges and opportunities through data analysis, and deliver strategic and tactical recommendations while proactively leveraging AI tools and automation to accelerate insights, improve decision‑making, and drive productivity gains. Develop new problem‑solving frameworks, test hypotheses, and lead scalable solution implementation, including defining success metrics and ongoing monitoring plans. Continuously evaluate, experiment with, and integrate AI‑powered tools and workflows to improve operational efficiency, analytical rigor, and cross‑functional collaboration.
• Reporting & Performance:
  Own the process of reporting and analyzing sales pipeline, bookings, headcount, and productivity. Conduct monthly and quarterly analysis to track quota achievement, identify trends, and provide recommendations for growth. Monitor performance, propose process improvements, and deliver key insights that drive business health.
• Planning & Process Improvement:
  Provide analytical and administrative support for annual planning, including design and implementation of sales territory strategy. Manage escalations as a cross‑functional point of contact to ensure smooth operations and support various strategic sales‑operations projects.

• Bachelor’s degree in mathematics, physics, data science, or another STEM‑related field.
• At least six years of analytical experience with a proven track record in transforming sales or financial data into actionable strategies.
• Advanced proficiency in Google Sheets or Microsoft Excel and experience with data systems such as Salesforce.
• Experience leveraging AI for automation, workflow enablement, and building AI‑powered agents to eliminate manual work.
• Ability to use AI tools for analysis, content creation, and summarization.
• Strong process development and documentation skills.
• Preferred:
  Experience with Tableau, Looker, or similar reporting platforms.
• Self‑motivated, quick learner, capable of working independently and as part of a team.
• Highly organized, detail‑oriented, with a methodical approach to problem‑solving.
• Willingness to assist in a variety of projects in a high‑energy setting and utilize AI for data cleanup, analysis, and presentation.

$100,000 - $200,000 USD (base salary; actual compensation depends on experience, internal equity, and market conditions. Sales roles may be eligible for commission plans.)

Appian provides a comprehensive benefits package that includes a 401(k) plan with company match, flexible time off, paid parental leave, medical/dental/vision coverage, life and disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Appian is an equal‑opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws.