Director, Sales Operations - Technology

Director of Sales Operations

As Director of Sales Operations, you will lead the Deal Desk and play a critical role in improving how we execute, manage, and close business. This role is responsible for building the processes, documentation, governance, and operating discipline that enable our sales teams to move faster, reduce friction, and drive increased bookings each quarter.

You will partner closely with Sales, Finance, Legal, Product, and Revenue Operations to identify barriers in the sales process, simplify how work gets done, and establish clear and scalable business processes. A key focus will be creating stronger Deal Desk capabilities, increasing process documentation and adoption, and using data and insights to continuously improve sales execution.

Responsibilities include leading the Deal Desk function, establishing clear ownership, governance, service levels, and escalation paths to support effective deal execution. You will identify and implement business process improvements that reduce friction, accelerate deal velocity, and contribute to increased bookings each quarter. You will build and maintain comprehensive documentation for critical sales processes, policies, approval workflows, and Deal Desk procedures. You will establish clear standards and operating procedures that improve consistency and scalability across the sales organization.

You will partner with Sales leaders to identify recurring deal barriers and develop solutions that make it easier for sellers to execute and close business. You will simplify and improve approval processes across pricing, discounting, contracting, exceptions, and other complex deal structures. You will use Deal Desk and sales data to identify trends, bottlenecks, cycle-time issues, and opportunities to improve conversion and bookings.

You will drive automation and process improvements across CRM, CPQ, and other sales systems to reduce manual work and increase seller productivity. You will establish meaningful Deal Desk and operational KPIs, including turnaround time, deal velocity, approval cycle time, exception volume, and impact on bookings. You will partner cross-functionally with Sales, Finance, Legal, Product, and other stakeholders to ensure processes support both customer and business needs.

You will build a culture of continuous improvement focused on speed, clarity, accountability, and measurable business outcomes. You will lead and develop Sales Operations professionals responsible for Deal Desk and supporting sales processes.

Skills include Deal Desk Leadership, Business Process Design, Sales Execution, Process Documentation & Governance, Cross-Functional Leadership, Data & Insights, Sales Systems, Change Leadership, Executive Communication, and Results Orientation.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: $ - $ USD. This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.