Business Applications Analyst III

Zoom Info is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

Zoom Info is looking for a driven, analytical, and business-focused Business Analyst III to support the Quote to Cash value stream within the CPQ & Digital Commerce portfolio. This individual contributor role is focused on analyzing, designing, documenting, and optimizing the business processes and technology capabilities that support Zoom Info’s end-to-end commercial lifecycle — from product configuration and quoting through contracting, order management, billing, invoicing, collections, and revenue recognition.

You will work at the intersection of Sales, Deal Desk, Revenue Operations, Finance, Billing, and Engineering, translating complex Quote to Cash business needs into clear, actionable requirements for Salesforce and connected enterprise platforms. The role requires strong functional expertise in Salesforce CPQ and Salesforce Revenue Cloud Advanced (RCA), along with an understanding of integrations with middleware and downstream financial systems such as Boomi, SAP, and Zuora
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Operating within a SAFe Agile framework, you will partner closely with Product Managers, Salesforce Architects, Engineers, QA, and business stakeholders to define current-state and future-state processes, write Features and user stories, support testing and releases, and ensure delivered solutions improve operational efficiency, data quality, scalability, and revenue outcomes.

This is a high-visibility role requiring strong stakeholder management, structured problem-solving, and the ability to translate between business process needs and technical implementation details.

• Partner with Sales Operations, Deal Desk, Revenue Operations, Finance, Billing, Accounting, Legal, and Customer Success stakeholders to understand Quote to Cash business processes, pain points, and strategic priorities.
• Lead requirements-gathering sessions, stakeholder interviews, workshops, and process walkthroughs to identify business needs and define solution requirements.
• Develop and maintain current-state and future-state process maps for Quote to Cash workflows, including quoting, approvals, contracting, ordering, billing, invoicing, renewals, amendments, and cancellations.
• Analyze process gaps, manual workarounds, data-quality issues, and operational bottlenecks; recommend scalable improvements aligned to business objectives.
• Translate business needs into clear functional requirements, business rules, user stories, acceptance criteria, process flows, and supporting documentation.
• Validate requirements with subject matter experts and end users through walkthroughs, prototypes, and structured feedback sessions.

• Serve as a functional subject matter expert for Salesforce CPQ /Salesforce Revenue Cloud Advanced (RCA) capabilities supporting the Quote to Cash lifecycle.
• Analyze and document requirements related to product configuration, bundles, pricing rules, discount schedules, quote templates, approval workflows, contract amendments, renewals, and order processes.
• Partner with Product Managers, Salesforce Administrators, Architects, and Engineers to define scalable Salesforce solutions that meet business requirements and adhere to platform standards.
• Assess the impact of proposed changes on Salesforce objects, data models, automation, security, reporting, integrations, and downstream financial processes.
• Support the evaluation of Salesforce-native capabilities, including Flow, approval processes, Revenue Cloud functionality, and reporting, before recommending custom development or third‑party solutions.
• Maintain functional documentation for Quote to Cash capabilities, including business rules, process flows, data definitions, and system dependencies.

• Partner with Product Managers to…