Program and Operations Analyst, Strategy and Innovation

Job Description Summary Bentley University seeks a highly motivated and analytically skilled Program & Operations Analyst to join the Strategy & Innovation Division (SID) and support its growth and transformation agenda. This role is ideal for candidates with experience in strategic analysis, program operations and evaluation, and business development support, with a strong foundation in data analytics and AI-enabled workflows. The Program & Operations Analyst will support global and strategic initiatives, Executive & Professional Education (EPE), and related growth efforts, reporting to the Director of Global & Strategic Initiatives, Head of EPE, and working closely with the Senior Program Manager, Executive & Professional Education, and Director of Enrollment Systems and Data Strategy, Strategy and Innovation.

Strategic Analysis & Insights

• Build dashboards, scorecards, and KPI frameworks to monitor program performance, market activity, and strategic initiatives.
• Conduct market, competitor, benchmarking, and trend analyses to identify growth opportunities and inform EPE strategy.
• Use quantitative analysis, scenario modeling, and AI-enabled tools to generate actionable insights and strategic recommendations.
• Translate analytical findings into executive-ready presentations, briefs, and recommendations.

Program Management & Evaluation

• Support the planning, delivery, and evaluation of EPE programs, including custom, open enrollment, online, and blended offerings.
• Coordinate timelines, deliverables, and stakeholder communications to ensure effective program execution.
• Develop and support program evaluation frameworks, including surveys, outcome measurement, and post-program assessment.
• Analyze participant, client, and program data to identify improvement opportunities and inform future program development.
• Support of other strategic initiatives as needed.

Business Development Support & Market Research

• Support sales proposal development for client opportunities.
• Conduct market research, benchmarking, and demand analysis to identify business opportunities, partnership prospects, and client leads.
• Analyze market, client, and pipeline data to inform business development strategy, proposal development, and partner prioritization.
• Maintain CRM (Hubspot) and pipeline data to support lead tracking, client engagement, and partnership development.
• Collaborate with business development and marketing teams to support outreach and strategic marketing initiatives.

AI & Data Analytics

• Use AI-enabled tools to improve research, coding, documentation, and reporting workflows across strategic initiatives and program operations.
• Apply machine learning and generative AI to support insight generation and data-informed decision-making.
• Stay current with developments in AI and analytics and their applications in higher education and executive learning.
• Support strategic segmentation in the CRM and associated activities for sales and marketing campaigns.

• Bachelor’s degree required.
• Master’s degree in Data Analytics, Business Analytics, or a related quantitative field is preferred.
• 5+ years of relevant professional experience in strategic analysis, program operations, business development support, or a related field.
• Experience in strategic analysis, market research, business development support, or program operations, including internships or academic projects.
• Proficiency with SQL, Excel, and data visualization tools such as Power BI or Tableau.
• Python and R preferred.
• Experience using AI-enabled tools to support research, analysis, reporting, or workflow improvement.
• Experience preparing analyses, presentations, and briefing materials for senior leaders or executive stakeholders, with the ability…