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Customer Success Mgr./ CSM Client Relationship Manager

Senior CSM, BPO — AI-Driven Customer Success

Job in Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for: CallMiner
Full Time position
Listed on 2026-02-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading AI-powered conversation intelligence firm is seeking an experienced Senior Customer Success Manager to oversee a portfolio of BPO accounts in Waltham, Massachusetts. In this role, you will drive customer adoption, facilitate value realization, and maintain relationships while preparing for strategic expansion. Ideal candidates will have at least 3 years of experience in customer success, excellent communication skills, and the ability to manage complex customer needs effectively.

A well-rounded benefits package is also included.
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Position Requirements
10+ Years work experience
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