Front Desk Agent

Front Desk Agent – Embassy Suites Boston/Waltham

We are welcoming highly motivated individuals to join our Front Desk team at the Embassy Suites Boston/Waltham. This role offers a sign‑on bonus of $350, with an additional $250 after 90 days of employment.

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Provide exceptional customer service by engaging guests and taking sincere interest in their experience.
• Help resolve issues and implement recovery strategies to "WOW" guests when things aren’t quite right.
• Promote and sell special hotel programs.
• Assist other departments with information and support, maintaining clear communication with manager on duty.
• Follow set procedures for posting, charges, cashing checks, safe deposits, and refunds.
• Maintain house bank and be knowledgeable of all emergency procedures and policies.

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Strong desire to make an impact on others.
• Computer skills and excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting and stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.

$21.00 per hour.

Pyramid Global Hospitality is an equal‑opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees.