Customer Service Representative

## Customer Service Representative Haeremote type:
Hybrid/Partially Remote locations:
United States of America - Walthamtime type:
Kokopäiväinenposted on:
Julkaistu tänäänjob requisition :
JR019774

Ota askel eteenpäin ja anna Edenredin yllättää sinut.

Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.

Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä.
** Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia.
** Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä.Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.
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* Job Summary:

** We are seeking a dedicated Customer Service Representative who is passionate about helping customers and can thrive in a fast-paced environment.  In this role, you will serve as the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and offering helpful information about our products and services. You will play a vital role in ensuring customer satisfaction by delivering prompt, professional, and friendly support.
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* What You’ll Do:

*** Enhance customer engagement through dynamic, high-volume omnichannel communication, including phone, chat, and email. Address inquiries with enthusiasm and professionalism to ensure a positive customer experience.
* Research and resolve customer concerns, including transaction issues, technical troubleshooting, and other service-related questions.
* Accurately log and document interactions, keeping detailed records of customer inquiries.
* De-escalate challenging situations with patience and problem-solving skills, ensuring a positive outcome.
* Consistently meet department service level agreements (SLAs) and performance expectations by handling customer inquiries efficiently, maintaining quality standards, and ensuring prompt issue resolution.
* Take on additional responsibilities as needed to support the team and improve the customer experience.
** Required Skills/Abilities:
*** Strong communication skills, both verbal and written, so you can connect with customers and colleagues effortlessly.
* The ability to thrive in a fast-paced, multitasking environment while staying focused and organized.
* A positive attitude and a passion for helping people, even in challenging situations.
* Proficiency with Microsoft Office Suite, telephony systems and comfort learning new systems.
* A typing speed of at least 40 words per minute to keep up with customer interactions.
* Adaptability and a team-player mindset—we work together to create the best customer experience possible.
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* Education and Experience:

*** A minimum of 3 years of comparable experience, preferably in a call center environment
* High School diploma. Associate degree or Bachelor degree in a related field preferred
* Equivalent combination of education and experience will be considered
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* Physical Requirements:

*** Prolonged periods of sitting at a desk and working on a computer
* Must be able to lift up to 15 pounds at times
** Affirmative Action/EEO Statement:
** The employment policy of Edenred is to provide equal opportunity to all persons. Our company, therefore, has made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, creed, citizenship status, age, marital status and/or any other Federal, State or Local legally protected classes.

Edenred is committed to providing reasonable accommodation to individuals with disabilities.

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