Customer Experience Insights & CX Program Lead
Job in
Waltham, Middlesex County, Massachusetts, 02254, USA
Listed on 2026-06-17
Listing for:
Cambridge Savings Bank
Full Time
position Listed on 2026-06-17
Job specializations:
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Customer Service/HelpDesk
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Business
Job Description & How to Apply Below
Cambridge Savings Bank is seeking a CX Program & Insights Analyst to manage the operations of the customer feedback program, analyze data, and support customer segmentation initiatives. This hybrid role is based in Waltham, MA, and requires a Bachelor's degree along with 3+ years of relevant experience.
The successful candidate will ensure the effective operation of customer feedback loops, identify trends, and assist in various market research projects. Strong program management and communication skills are essential for success in this position.
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