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Customer Success Mgr./ CSM Inside Sales Bilingual

Center Representative

Job in Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for: ymcaboston
Full Time position
Listed on 2026-07-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Bilingual
  • Sales
    Customer Success Mgr./ CSM, Inside Sales, Bilingual
Salary/Wage Range or Industry Benchmark: 20664 - 27552 USD Yearly USD 20664.00 27552.00 YEAR
Job Description & How to Apply Below
Position: Welcome Center Representative

Position

Welcome Center Representative

Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check‑in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.

Part‑Time

Hours Available

Weekday Afternoons/Evenings, Weekends

Expectations For All YMCA Staff
  • Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well‑being, and checking‑in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
  • Ability to multitask and work in a fast‑paced environment.
  • Use Listen First skills to build relationships with members, program participants and prospects.
  • Make eye contact with members as much as possible when talking to them.
  • Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
  • Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.
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