Senior Manager, Customer Education & Enablement

Senior Manager, Customer Education & Enablement

As Allego's Senior Manager, Customer Education & Enablement, you will build and scale the programs, systems, resources, and learning experiences that help customers realize more value from Allego, become more self-sufficient, and confidently expand their use of the platform. This is a highly visible, hands-on builder role where you'll create customer education from the ground up by developing content, launching scalable learning programs, facilitating customer experiences, and evolving our self-service ecosystem.

Working cross-functionally with Customer Success, Product, Marketing, and Enablement, you'll define how customers learn, adopt, and realize value from Allego. You'll have the unique opportunity to shape the customer education experience for a company whose product is enablement itself.

Success in this role means customers are more educated, engaged, and successful with Allego. They can find answers faster, discover more ways to use the platform, and realize greater value from their investment.

• Customer Education Strategy & Programs:
  Define and execute Allego's customer enablement strategy, building scalable programs that help customers learn, engage, and succeed with the platform.
• Self-Service Knowledge & Resources:
  Transform Allego's product documentation into a modern self-service experience by creating clear, practical guidance centered around workflows, use cases, best practices, and contextual learning that helps customers solve problems independently.
• Customer Education & Adoption Experiences:
  Create engaging educational experiences—including videos, guides, playbooks, webinars, and learning paths that showcase best practices, increase awareness of Allego's capabilities, and help customers achieve meaningful business outcomes.
• Allego University &
  
  Certifications:
  
  Design, build, and continuously evolve Allego's customer education ecosystem, including learning paths, certifications, and programs that develop power users, administrators, and customer champions.
• Templates, Toolkits & Accelerators:
  Develop turnkey resources, frameworks, and starter kits that help customers quickly understand, adopt, and expand their use of the Allego platform.
• Customer Engagement Programs:
  Deliver scalable workshops, webinars, office hours, product showcases, and learning events that increase customer engagement, confidence, and awareness of Allego's capabilities.
• Enablement Systems & Tooling:
  Own and evolve the systems that power customer education and self-service experiences, including knowledge management platforms, digital adoption tools, learning programs, and other enablement technologies.