Americas O2C & Customer Experience Leader; Equity
Job in
Waltham, Middlesex County, Massachusetts, 02254, USA
Listed on 2026-07-27
Listing for:
Merck & Co.
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Merck & Co. in the Americas region is seeking an accomplished customer service leader to own end-to-end O2C processes and the customer experience, from order capture to invoicing, cash application, and dispute resolution.
This role drives process improvement, data-driven decisions, and cross-functional collaboration with USCAN sales, finance, and operations. The position emphasizes integrity, accountability, and leadership, with a focus on delivering exceptional service, meeting commitments, and
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