Customer Relations Specialist

US Environmental is a small family owned and operated company with 5 offices. We specialize in renting and selling environmental equipment including water sampling, air and dust monitoring, gas detection, soil analysis and survey. We offer full health, dental, vision and a 401k for all full time employees. We are currently in search of a confident and motivated team player to work in our Customer Service Department.

• Answer incoming calls and communicate with clients and associates regarding questions, orders and/or forwarding calls to the appropriate department.
• Input and print new orders, make changes that may include cancelations, additions, subtractions, transfers and stop rentals.
• Enter orders into our operating software Alert IMS.
• Communicate any essential or vital information to our technical, sales, purchasing and delivery/shipping teams via appropriate communication protocols; including face‑to‑face discussions, inter-office phone calls, email or video conferencing.
• Follow‑up with clients to provide information or solicit needed documents, order confirmations, quotes or other essential information.
• Facilitate inter-office transfer of equipment.
• Assist inventory and accounting associates in making sure inventory transactions are being recorded accurately (Weekly / Monthly).
• Perform all reasonably assigned tasks (When requested).

• High school diploma
• Excellent verbal and written communication skills
• Familiarity with Microsoft Office products:
  Word, Excel, and Outlook

• Customer Service experience
• Experience with and/or enthusiasm to learn about environmental technology and applications