Technology Assistant, Waltham Public Library; Waltham

Technology Assistant, Waltham Public Library (Waltham)

The Waltham Public Library wants to be the best public library in the world and that’s what sets us apartwhen we’re adding to our team. Waltham is a diverse city with a mixed socio-economic group of about 65,000residents. We have a growing population of families withyoung children, 12% of our population are teens and 40% ofour residents speak a language other than English ’re seeking a friendly, adaptive,enthusiastic, service-oriented individual to help serve anurban community within a busy library setting.

We're looking for someone who is self-motivated, cares about accuracy, andcan handle stressful situations with grace and good humor.

Customer service experience is highly valued.

Duties include:

Assisting the Head of Technology by maintaining the website; problem solving and troubleshootinga variety of technology issues; assisting with software updates and hardware maintenance; assisting patrons with computer literacy; helping library patrons research andlocate materials and information, providing assistance with digital materials, answering telephones, checking items inand out, registering patrons, account maintenance and other general desk duties as assigned. Possibly leading Makerclasses (crafts, 3D design, vinyl and laser cutting).

19 hours per week

Weekly schedule to include a morning and afternoon and aminimum of one evening/week, plus a minimum of one Saturday and one Sunday per month year-round.

Associates Degree or 2 years of post-high school education; 6 months of computer experience; 1 year experience working with the public or any equivalent combination. Strong interest in working with computers,networks, hardware & software. Ability to perform under pressure, ability to work with library staff and a diversegeneral public in a tactful and courteous manner; excellent problem solving and computer skills. The employee must occasionally lift and/or move up to 30 pounds.

Must pass apre-employment physical with drug and alcohol screening, aCriminal Offenders Record Information (CORI) and aback ground check. Selected candidate will be required tosubmit three written and signed letters of reference withinone week of accepting a conditional offer. Letters may notbe dated any older than two years. Emails are acceptableprovided they come directly from the author’s email.

Full description available at Human Resources Department.

Preferred qualifications:

Fluency in Spanish, Chinese,Haitian Creole or Portuguese; facility with social media,familiarity with III Sierra software; familiarity with basicprint or web design, makerspaces, Microsoft Office, Google Workplace; knowledge of Adobe Creative Cloud, Word Press.

Part Time

NA

$30.94/hour

• $30.94 per hour, (up to $37.05 in 6 steps) pro-rated paid time off.
• no health or retirement benefits

October 8, 2026