Global GTM Onboarding, Senior Instructor

Meet Our Team:

The GTM Enablement & Effectiveness team is dedicated to accelerating the success of new hires through world‑class onboarding experiences. We partner closely with leaders, program owners, and subject matter experts across the business to build impactful learning experiences that prepare our go‑to‑market teams to deliver exceptional value to clients. We value innovation, collaboration, and continuous improvement-and we're looking for someone who shares that mindset.

Picture Yourself at Pega:

As the Senior Instructor, GTM Onboarding, you'll take the lead in delivering high‑energy, immersive learning experiences that accelerate new hire readiness. You'll combine facilitation excellence, content design skills, and a passion for coaching to create onboarding journeys that spark engagement, build confidence, and develop the skills required for success in client‑facing roles. Your work will directly shape the impact and long‑term success of Pega's GTM teams.

What You'll Do at Pega:

Deliver high‑impact onboarding experiences (40%)

* Lead dynamic onboarding sessions-including bootcamps, workshops, and webinars-to engage and empower new GTM hires.

* Facilitate virtual and in‑person training with strong participation and practical skill application.

* Conduct dry runs to validate flow, refine delivery, and ensure readiness.

* Adapt facilitation to diverse audiences and environments using adult‑learning best practices.

* Measure effectiveness through feedback and performance data to continuously improve learning outcomes.

* Stay current on industry and onboarding trends to maintain a cutting‑edge experience.

* Maintain proficiency in key Pega tools and certifications such as Blueprint, App Studio, and Business Architect Certification.

Design and optimize content (30%)

* Develop and enhance onboarding curriculum, workshops, and materials in alignment with GTM role expectations and business priorities.

* Partner with program owners, curriculum advisors, and SMEs to ensure accuracy and consistency.

* Incorporate innovative learning modalities-self‑paced, virtual, and in‑person-to build a flexible, scalable curriculum.

* Transform static content into experiential learning (simulations, role plays, collaborative exercises).

* Use learner feedback and analytics to strengthen curriculum effectiveness.

* Build a manager enablement track and equip leaders with tools for supporting new hire success.
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