Principal Field Application Engineer

Principal Field Application Engineer

Location:

New York City Metro Area

Arm seeks a Principal Field Application Engineer who thrives where advanced technology meets customer interaction and business outcomes. This key customer‑focused role involves supporting faster adoption of Arm‑based datacenter SoCs and compute platforms by cloud service providers, OEMs, ODMs, and semiconductor partners.

You will serve as a reliable technical consultant, collaborating closely with customer architects, platform engineers, firmware teams, OS/kernel developers, and performance engineers. From initial technical research through large‑scale deployment, you will assist customers in assessing, building, and effectively implementing Arm‑based server platforms spanning silicon, systems, and software.

This opportunity is ideal for a person combining strong technical skills with clear communication, decision influence, and building lasting customer connections during pre‑sales and post‑sales. Your role will play a key part in crafting the future of data centers and cloud computing!

• Act as the main technical contact for customers, collaborating with sales to promote the adoption of Arm‑based datacenter SoCs, subsystems, and silicon platforms among semiconductor companies, OEMs, ODMs, and ecosystem partners.
• Assist customers in assessing architectural tradeoffs related to performance, power, area, total cost of ownership (TCO), scalability, software readiness, and ecosystem maturity.
• Deliver high‑impact technical presentations, roadmap discussions, architecture reviews, workshops, and live demonstrations for both engineering and executive audiences.
• Support design‑in and design‑win activities by addressing technical objections, assessing deployment risks, and clearly positioning Arm solutions in competitive environments.
• Guide customers through silicon selection, system architecture decisions, performance expectations, software enablement, and ecosystem readiness.
• Lead and support proof‑of‑concepts, benchmarking efforts, and technical evaluations during the pre‑sales cycle.
• Collaborate closely with internal product, engineering, marketing, and business teams to share customer insights, influence priorities, and identify new market opportunities.
• Help customers resolve technical challenges related to hardware, firmware, software, tools, performance optimization, and system integration.
• Translate customer requirements into end‑to‑end Arm solution recommendations spanning CPU, GPU, AI, security, functional safety, interconnect, and software.
• Bring structured, actionable field feedback to Arm business units to influence product direction and roadmap decisions.
• Build and maintain trusted, long‑term relationships with customer engineering, program management, and procurement collaborators.

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field.
• 5+ years of experience in a customer‑facing technical role such as Field Applications Engineer, Systems Engineer, Solutions Architect, Platform Engineer, or Technical Account Engineer.
• Solid knowledge of server and datacenter architectures, including SoCs, CPUs, memory hierarchies, interconnects, networking, and platform software.
• Experience in one or more of the following areas:
  Datacenter CPUs or server platforms;
  Cloud infrastructure or hyperscaler environments;
  Silicon or SoC bring‑up;
  Linux, firmware, virtualization, or systems software;
  Performance analysis, benchmarking, or workload tuning.
• Demonstrated skill in explaining intricate technical ideas clearly to both technical and non‑technical groups.
• Willingness and ability to travel approximately 20–30% to support customer engagements.

• Experience with Arm Neoverse, Arm server ecosystem standards, or Arm‑based cloud and server deployments.
• Familiarity with hyperscaler and CSP workloads, including cloud‑native applications, AI inference and training, storage, and networking.
• Experience supporting pre‑sales technical engagements and design‑win processes.
• Knowledge of RAS, platform security, BMCs, Redfish/IPMI, PCIe, CXL, DDR, and…