Senior Field Application Engineer

As a Field Application Engineer, you will play a pivotal role in delivering Boston Dynamics robotic solutions to our customers, ensuring their seamless integration and operational success. Your responsibilities will encompass a wide range of activities, including collaborating closely with customers to align system capabilities with their operational needs and designing site-specific solutions. You will travel up to 50% to customer sites and oversee the site-level solution architecture and commissioning of Boston Dynamics robotic systems, ensuring optimal performance and alignment with customer goals.

Furthermore, you will implement scalable solutions that cater to both individual integrations and the growth of customer accounts, while also managing network infrastructure and configuration for robust system connectivity. Your expertise will also be crucial in monitoring system performance, resolving technical issues through advanced troubleshooting, and providing comprehensive customer training and support. Additionally, you will lead technical projects that enhance integration efficiency, standardize processes, and drive continuous improvement, while also supporting the early-stage testing and integration of new Boston Dynamics products.

You will proactively gather, systematize, and convey customer feedback to internal teams, champion product enhancements, and steer customer-focused solutions, closely working with product and engineering teams. Throughout your work, you will ensure adherence to industry standards and regulations, develop SOWs and customer success documentation, and deliver comprehensive customer training.

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics. This role is expected to be fully onsite in Waltham, MA aside from work travel.
**** Day-to-day activities:
***** Oversee customer account management, handling technical aspects, and ensuring seamless project execution from start to finish.
* Lead system integrations, validations, and field tests, independently managing system configurations and readiness.
* Own the creation of detailed SOWs, updating Customer Solution Documents, Interface Control Documents, and Integration Scoping Documents.
* Manage external-facing project documentation, including network architecture and equipment configuration, ensuring smooth integration and operational success.
* Serve as the primary escalation point for complex field support issues, optimizing integrations and resolving challenges.
* Conduct in-depth operational troubleshooting and repairs, performing root cause analysis and coordinating with experts for solutions.
* Analyze encrypted log data to identify patterns and inform problem-solving decisions.
* Perform root cause analysis for complex issues, collaborating with engineering to implement permanent fixes or workarounds.
* Act as the product expert for Boston Dynamics' full product stack, supporting customers and team members with advanced technical insights.
* Oversee hardware and software validation, ensuring pre-shipment systems are optimized for integration.
* Develop technical tools and solutions using APIs/SDKs to streamline customer integrations and address specific challenges.
* Provide advanced technical support and training for customer and partner development teams using BD’s API/SDK.
* Act as the primary technical contact for customers, addressing their needs, resolving concerns, and driving application success.
* Collect and communicate customer feedback to internal teams, advocating for product improvements and customer-centric solutions.
* Develop and deliver advanced training for customers and partners, focusing on complex integrations and advanced features.
* Participate in go-to-market activities for new products and technologies, collaborating with product, engineering, and sales teams.
**** Desired skills:
***** Bachelor’s or Master’s Degree in Computer Science,…