Patient Services Scheduler - Brookline, MA

Boston

IVF, part of IVIRMA of North America, network of top fertility practices in the United States, is currently recruiting an Administrative Assistant/Patient Services Scheduler to join our Brookline, MA office. This is a Full-Time position, Monday - Friday 9:00am-5:00pm.

The Patient Services Scheduler will maximize patient and Physician time. This role will proactively support the schedules of Physicians with high patient volume in order to provide patients with optimal care.

• Manage schedule of assigned provider(s); assess scheduling conflicts and problems with recommendations for solutions.
• Schedule and confirm patient appointments and enter notes/special instructions needed for scheduling in the electronic medical record.
• Utilize clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Complete accurate documentation of informed consent with patients for appointments as needed.
• Provide accurate, detailed information to patients regarding test preparations, time of patient scheduled arrival, and any other directional information needed; take appropriate action in responding to questions from patients.
• Work closely with patients’ care team to coordinate total patient care.
• Comfort patients by anticipating their anxieties and answering their questions.
• Ensure accurate documentation in patient’s medical record by obtaining all required forms and records; input information into patient charts and follow up regarding any missing items.

• High School Diploma or equivalent (GED) – required
• Associate’s degree – a plus
  • Area:
    Administrative Management or other related field

• 2+ years practical experience working in a similar position
• Experience working in medical/healthcare industry
• 3+ years practical experience working in a customer service setting

• Proficient computer skills (Microsoft Office)
• Experience with medical office software program(s) (EMR’s) preferred

IVIRMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid:
  Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at:  &

IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.