Key Account Manager POC​/OSMO - Pittsburgh

About The Company

Nova Biomedical is a merged brand:
Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, delivering greater value to customers by accelerating innovation, supporting critical workflows, and providing world-class service across biopharmaceutical and clinical markets. Our solutions are trusted in over 100 countries to speed drug development and enhance patient care. With more than 70 years of scientific excellence, Nova Biomedical combines cutting-edge innovation with FDA-registered, ISO-certified manufacturing, 125+ FDA approvals, and trusted diagnostics.

We are a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, advancing patient care and scientific discovery with a legacy that shapes the future of life sciences. headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we foster a collaborative, empowered culture grounded in Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.

Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you’re in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and makes a real-world impact on global health. Explore what’s next with us at

The Key Account Manager is responsible for managing and expanding assigned health system accounts across the Nova product portfolio. This role serves as the primary owner of the customer relationship, with a core focus on protecting existing business through renewals and upgrades while enabling sustainable growth through portfolio expansion. Given Nova’s strong market presence, this role is critical to maintaining customer continuity, strengthening long-term partnerships, and coordinating internal resources to support account objectives.

The Account Manager works cross-functionally with Specialists, Inside Sales, and Field Applications to deliver a consistent, high-quality customer experience and drive growth. If you’re passionate about account management and want to be part of a team that is shaping the future of life sciences, we’d love to hear from you, apply today!

• Manage and protect existing business through proactive renewal planning, contract management, and upgrade execution to ensure continuity of revenue.
• Serve as the primary point of contact for assigned accounts, maintaining accountability for overall account performance and customer satisfaction.
• Build and maintain strong professional relationships across the health system, including Laboratory, Point of Care, ICU, Emergency Department, Respiratory Therapy, Clinical Education, and administrative stakeholders.
• Identify, develop, and qualify new opportunities within existing accounts and route qualified opportunities to appropriate Specialty Sales teams for execution.
• Partner closely with Specialty teams to support portfolio expansion and coordinated account strategies.
• Collaborate with Inside Sales to support renewals, upgrades, add-on opportunities, and timely customer follow-up when rapid engagement is required.
• Maintain accurate and timely account, opportunity, and activity documentation within
• Participate in account planning, forecasting, and regional business reviews.
• Perform other duties as assigned.

• Bachelor’s degree required
• Clinical, scientific, or business-related degree preferred.
• 2-5 years of experience in medical device, diagnostics, clinical sales, or healthcare account management.
• Experience managing hospital or health system accounts preferred.
• Experience with contract renewals, long-cycle sales processes, and portfolio-based selling preferred.
• Strong account management and relationship management skills within complex healthcare environments.
• Demonstrated ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment.
• Ability to lead cross-functional collaboration and coordinate resources without direct authority.
• Excellent communication, organization, and follow-through…