Assistant Outlet Manager

The Westin Waltham Boston is a premium hospitality establishment located at 70 Third Avenue, Waltham, Massachusetts. As part of a renowned global hotel brand, the property is dedicated to delivering exceptional accommodations and service to its guests. Known for its luxurious amenities, elegant atmosphere, and outstanding hospitality, The Westin Waltham Boston aims to create memorable experiences for its guests. The hotel is a hub for both leisure and business travelers, offering comprehensive facilities, including fine dining and event spaces.

Role Description

This is a full-time on-site role for an Assistant Outlet Manager at The Westin Waltham Boston, located in Waltham, MA. The Assistant Outlet Manager will oversee daily operations of assigned outlets, ensuring excellent customer satisfaction and smooth service delivery. Responsibilities include supervising staff, managing inventory, handling guest inquiries, and fostering a positive dining experience. The role also involves collaborating with the management team to optimize operations and support team development for enhanced performance.

Essential Duties and Responsibilities:

• Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day-to-day operations of the bar operations.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. Retain and motivate associates within the various outlets.
• Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make decisions based on established policy and procedures.
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications

• Strong Customer Satisfaction and Customer Service skills to ensure a positive guest experience
• Proven People Management and Communication abilities to lead, train, and collaborate effectively with team members
• Ability to work in a fast-paced environment while maintaining attention to detail and efficiency
• Exceptional problem-solving skills and flexibility in handling operational challenges
• Prior experience in hospitality or a similar leadership role is highly desirable