Guest Experience Specialist

Guest Experience Specialist

We are seeking a Guest Experience Specialist to assist the Hotel and Sales Department by performing administrative functions. This role works a Tuesday-Saturday or Wednesday-Sunday schedule and is available to support the front desk team during high volume times.

• Guest Experience Enhancement – work directly with executive leadership to continuously improve the guest experience.
• Extended Stay Champion – ensure all extended stay guests receive world‑class service; intake leads, coordinate welcome packages, and communicate with front desk.
• Sales Admin – assist Director of Sales & Sales Manager with reservations, rooming lists, group resumes, and point of contact for groups.
• Online & Social Media – review online guest surveys, update social media sites, and enhance community integration.
• World of Hyatt Collaboration – work with the hotel’s World of Hyatt Champion to increase member enrollments and enhance member experience.
• Meetings & Events – book and manage meetings & events; create BEOs, convert inquiries into sales, contract events, and act as on‑property contact.
• Operations Support – support front office during heavy demand periods; act as Manager on Duty when needed.

• Intermediate or advanced user level in Microsoft Office and familiarity with online guest experience systems.
• Excellent written, verbal and presentation skills; ability to review written material for compliance with rules of correspondence and grammar.
• Skilled in use of general office equipment (copiers, fax machines, etc.).
• Ability to excel in a diverse work environment and communicate with individuals of varied educational and socioeconomic backgrounds.
• Strong organizational skills; ability to plan multiple activities, establish priorities, and meet deadlines while maintaining a professional demeanor.
• Prior hotel and/or hotel sales experience preferred.
• Must be able to pass a background check.

• Health insurance available on the first of the month after hire; full‑time associates can enroll in medical, dental, and vision coverage; part‑time associates can enroll in dental and vision coverage.
• Paid time off within the first 90 days; paid holidays for eligible associates; additional paid days for birthday and employment anniversary after five years.
• On Demand Pay – access pay when needed 24/7.
• Pet Insurance – discounted coverage for eligible associates.
• 401(k) Plan.
• Hotel Discounts.
• Shoes for Crews – shoe subsidy for eligible associates.

EOE/M/F/D/V