People Operations Specialist

People Operations Specialist

Job Category:
People

Location:

US
- Massachusetts
- Waltham

** Meet Our Team:*
* This is a fantastic opportunity to join a diverse and growing Human Resources team as a People Operations Specialist. You will be part of our global support team, working to drive a seamless candidate, employee, and alumni experience at all levels of the organization.

** Picture Yourself at Pega:*
* As the connection between Pega employees and the People Function, you will ensure our People have an efficient and positive experience every time they need something from the Global People Services Team; you will have a huge impact on the day-to-day experiences of our candidates and employees while being part of an engaging Global team.

** What You'll Do at Pega:*
* + Use your superpowers of organization to ensure all People operations processes exceed delivery expectations, on time.

+ Provide prompt, courteous, and accurate customer service-oriented interactions with candidates, hiring managers and other stakeholders.

+ Coordinate candidate information by maintaining high level of accuracy in our applicant tracking system.

+ Propose creative ideas on how to improve the candidate and employee experience through automation and self service.

+ Manage the candidate background check process from end-to-end.

+ Ensure all standard operating procedures, process documentation, and service catalogs are continuously updated/maintained.

+ Adhere to service level agreements.

** Who You Are:*
* + You are an excellent multitasker who thrives on juggling multiple assignments simultaneously.

+ You enjoy problem solving and coming up with better ways to get work done.

+ You are highly motivated to provide best-in-class employee experience!

+ Worked in a corporate office environment in a fast-paced setting.

+ Developed a strong relationship among other professionals and senior management.

+ You have been in a customer service focused role interacting with customers.

** What You've Accomplished:*
* + Bachelor's degree or equivalent business experience

+ 1-3+ years' experience in HR

+ Strong Microsoft Office skills; particularly Excel

+ HR Reporting/Metrics experience preferred

+ Ability to maintain confidentiality and handle highly sensitive information

+ Outstanding initiative with very good customer service and interpersonal skills

+ Strong attention to details

+ Excellent organizational skills

+ Strong desire to learn about the Human Resources profession

** Pega Offers You:*
* + A rapidly growing yet well-established business

+ The world's most innovative organizations as reference-able clients

+ Analyst acclaimed technology leadership in a massive emerging market

** Additional Information*
* Base salary range for this role is 60,400 - 90,300 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job

** AI in Action - Responsible Use of AI in Recruitment*
* Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

** Culture*
* At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

** Export Compliance*
* For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

** Accommodations*
* If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable…