Principal Analyst, Global People Analytics

As a member of the Global People Analytics and Experience (GPA&E) Team, the Principal’s primary focus is leading the execution of key projects in the areas of Employee & Patient Experience Surveys and Advanced Analytics. The Principal will also support projects in Job Analysis & Assessment and Strategic Workforce Planning.

Employee & Patient Experience Surveys:
Plays a leading role in the execution of employee and patient experience survey projects, including the Global Employee Engagement Survey and Global Patient Experience Survey. As a subject matter expert on measurement practices, survey development, and sampling methodology, the Principal will design and launch employee and patient surveys, facilitate focus groups and interviews, create dashboards in Qualtrics and Tableau, analyze results, build executive presentations, and deliver key insights back to HR and the business in a way that inspires action

Conduct intake meetings with key stakeholders in the business to understand business questions and advise on the appropriate method of gathering employee feedback (e.g., survey, focus groups, interviews)

Provide guidance on best practices in developing survey items (e.g., ensure items appropriately measure construct domain, items not double-barreled)

Design and launch surveys in Qualtrics, analyze survey results and report results to leadership outlining recommendations and action items

Build dashboards in Qualtrics, develop dashboard support and training resources, and conduct training sessions with users

Serve as the technical subject matter expert in Qualtrics for team members and stakeholders

Partner closely with Global Communications, HR Leadership & business stakeholders to develop and implement communication strategy prior to survey launch

Conduct advanced statistical analyses to determine the effectiveness of key experience programs in relation to critical business outcomes

Advanced Analytics:
Consults with HR and the business to identify the most critical business questions involving the workforce by leveraging people data and other organizational data sources, providing results and recommendations to HR and business leadership. Leads the execution of strategic deep-dive analytics projects driven by the GPA Team in support of Total Rewards, Talent Acquisition, Organization Effectiveness, Leadership, and Learning.

Partner with HRBPs and the business to formulate / articulate business questions to answer and hypotheses to be tested

Identify appropriate research methods to obtain data necessary for answering business questions if data does not currently exist

Conduct advanced statistical analyses to answer critical business questions across all parts of the employee lifecycle - hiring, onboarding, engagement, promotions, turnover, etc.

Identify key insights & leverage data visualization tools to communicate results with senior leadership through storytelling presentations

Partner with key stakeholders to identify appropriate action plans

Track progress and evaluate effectiveness of action plans and interventions over time

Job Analysis & Assessment:
Supports the execution of job analysis & assessment work. Conducts scientific studies of roles across the organization to identify critical knowledge, skills and abilities (KSAs) required for success, and provide guidance on best practices of assessing both internal and external talent.

In partnership with internal team members, key stakeholders, and third party assessment consulting firms, conduct job analysis studies, validation studies, and adverse impact analyses

Continuously review the validity and adverse impact of pre-hire assessments, especially as jobs continue to evolve, to ensure the appropriateness of our selection procedures

Support the development of capability assessments to inform buy/build decision making

Support the rollout of developmental assessments to measure organizational/leadership/team/ change effectiveness

Strategic Workforce Planning:
Supports the execution of strategic workforce planning projects for key workforce segments.

Support the execution of Strategic Workforce Planning projects for key workforce segments…