Senior Business Systems Analyst

Overview

Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task — it’s a collective spirit that fosters creativity, embraces challenge, and drives real results for your career, teammates, and customers.

We are committed to an inclusive workplace where everyone feels valued and supported.

If you’re looking for a place to match your passion with purpose — where every day you can make an impact — you’ll find it here.

We are seeking a Senior Business Systems Analyst to join our team. This is a hybrid opportunity based out of Waltham, MA.

The Senior Business Systems Analyst will join our IT Program Management team, drive innovation and long-term scalability within our internal business systems. This is a critical role that will pioneer the ongoing development, governance, and optimization of Salesforce Sales & Service Cloud, enabling a seamless and impactful experience for both customers and internal users. This role will own end-to-end responsibility for gathering and translating business requirements, identifying system enhancements, designing enterprise-level scalable solutions, and influencing cross-functional roadmaps and priorities.

The role will serve as a strategic partner to many teams, bridging the gap between business needs and technical execution to drive impactful change and results.

• Manage the discovery, documentation, and continual refinement of business and system requirements at scale.
• Partner with senior stakeholders to shape and align technology strategy with business goals.
• Act as a primary liaison and thought partner between technical teams and business leaders to ensure solutions drive long-term value.
• Translate business needs into clear user stories and acceptance criteria to guide our agile development teams.
• Facilitate and sometimes drive agile ceremonies across multiple teams, ensuring strategic alignment, backlog prioritization, and stakeholder buy-in.
• Propose innovative best practices, automation, and advanced Salesforce capabilities to drive efficiency and business transformation.
• Oversee and drive User Acceptance Testing (UAT) at scale, ensuring quality delivery and stakeholder satisfaction.
• Maintain and enhance documentation & SOPs with a focus on sustainability and knowledge-sharing across teams.
• Promote change management efforts, including global release planning, executive-level communication, training strategies, and adoption measurement.
• Stay current with Salesforce releases and evaluate, recommend, and manage adoption of relevant features to deliver strategic business value.
• Other duties as assigned and required.

• Bachelor's degree in Business Administration, Information Systems, or a related field.
• 5-7+ years of progressive hands-on experience with Salesforce, with a deep focus on Sales & Service Cloud.
• Proven working knowledge of Flows, Case Management, Omni-Channel, Knowledge Articles, and Experience Site configuration.
• Experience applying business systems analysis skills to other enterprise applications beyond Salesforce (e.g., ERP, HRIS, or Marketing Automation platforms).
• Familiarity with technologies that integrate into the Salesforce ecosystem (e.g., middleware/integration platforms, data management tools, or third-party App Exchange solutions).
• Proven ability to translate complex business requirements into enterprise-grade, scalable, and user-friendly solutions.
• Sound knowledge of agile methodologies with demonstrated leadership in backlog management, prioritization, and roadmap delivery.
• Ability to facilitate and drive requirements sessions at the executive level and engage effectively with stakeholders across the organization.
• Salesforce Service Cloud or Business Analyst Certification preferred;
  Admin certification a plus!
• Excellent communication, stakeholder management, and documentation skills.
• Methodical and problem-solving mindset with a proven track record of delivering measurable,…