Learning & Content Development Intern; Summer

Position: Learning & Content Development Intern (Summer 26')
The Elevator Pitch

The Training and Documentation team empowers Evolv's customers, partners, and internal teams with world-class technical training and clear, compliant documentation-while pioneering in-the-flow learning delivered right where operators work: embedded on the Evolv Tablet, available in the Mobile App, and accessible through the MyEvolv portal-so knowledge is on-site, on demand, and always up to date. As an intern on Evolv's Training and Documentation team, you will gain hands-on experience in Content Development, Instructional Design, and Learning & Development, actively contributing to the delivery of training and content across these user interfaces to support customer enablement.

Success in the Role:
What will you accomplish throughout this internship?

Week 1-2:
Onboarding & Foundations

* Complete LMS onboarding modules (compliance, product certifications for installers, service, and operator/admin roles).

* Explore Evolv's learning ecosystem:
MyEvolv portal, Mobile app, and Evolv Tablet.

* Attend scheduled training sessions (internal and partner-focused).

* Begin shadowing team members and meet with Product team to understand current training delivery methods.

Week 3:
Immersive Technical Training

* Participate in in-person technical training in Waltham.

* Continue attending additional training sessions offered during this period.

* Document observations on training delivery and identify opportunities for embedded training content (e.g., videos during tablet startup, idle-time instructions).

Week 4:
Project Planning

* Create a project plan focused on:

* Enhancing customer training materials (videos, "Here's how" guides).

* Integrating these materials into MyEvolv portal, Mobile app, and Evolv Tablet.

* Outline collaboration points with Product, Software, and Cloud Engineering teams.

* Define success metrics (e.g., usability, accessibility, engagement).

Week 5-8:
Execution & Collaboration

* Work on:

* Drafting scripts and storyboards for instructional videos.

* Designing "Here's how" links and quick-access guides for the portal.

* Exploring technical feasibility for tablet-based video display during startup and idle-time operator instructions.

* Collaborate with Product and Engineering teams to validate integration options.

* Attend multiple training sessions to gather real-world feedback.

* Provide weekly status updates during team meetings.

Week 9-10:
Wrap-Up & Presentation

* Finalize deliverables:

* Prototype or mock-up of embedded training features (tablet, portal, app).

* Completed video content or interactive guides.

* Prepare and deliver a presentation summarizing contributions, learnings, and recommendations for future enhancements.

* Highlight collaboration outcomes and propose next steps for scaling these innovations.

The Work:
What type of work will you work with a team to accomplish?

Instructional Design

* Assist in creating course content, presentations, and interactive e-learning modules.

* Use authoring tools (e.g., Synthesia) to help build video-based training.

* Work with Instructional Design Leads to structure content for clarity and learner engagement.

* Ensure alignment with LMS standards and accessibility best practices.

Content Development

* Research, write, and edit user manuals, installation guides, and service procedures.

* Collaborate with engineers and product managers to verify technical accuracy.

* Update existing documentation to reflect new product features or workflows.

* Support localization efforts for global audiences.

Enablement

* Participate in technical training sessions to understand product functionality.

* Assist in creating quick-reference guides and embedded training content for Evolv Tablet, Mobile app, and MyEvolv portal.

* Work with enablement managers to integrate training into customer-facing platforms.

* Gather feedback from training sessions to improve content and delivery methods.

Special Projects:

Use materials created with instructional design and content development to enhance customer training material (videos / instructions) through the MyEvolv Portal, mobile app and Evolv Tablet.

Align training enhancements with product functionality and roadmap.

* Work with product managers to identify key workflows where embedded training adds value (e.g., startup videos on Evolv Tablet, idle-time operator instructions).

* Validate accuracy of "Here's how" guides and quick-access links for the MyEvolv portal.

* Incorporate feedback from product demos and customer use cases into training content.

Enable technical integration of training content into Evolv devices and apps.

* Collaborate on feasibility for displaying instructional videos during tablet startup or idle states.

* Coordinate on UI/UX adjustments for embedding training prompts in the Mobile app and tablet interface.

* Ensure solutions meet performance, security, and usability standards.

Support backend delivery and scalability of training content.

* Work on hosting and streaming video content through the MyEvolv portal.

* Ensure secure and…