Director Technology Program and Project Management - Cyber Security Programs

As the Director of Technology, Project & Program Management you will be responsible for leading the planning, resource allocation, budgeting (in partnership with the Finance team), and end‑to‑end delivery tracking of strategic initiatives. This role ensures consistent communication with stakeholders throughout the project lifecycle and drives successful execution across global programs.

You will provide thought leadership and vision to guide global business and IT process owners toward continuous improvement, establishing governance and best practices in program and project management. Your expertise will be critical in managing and transforming infrastructure projects to include Enterprise, Cloud, and Cybersecurity, ensuring alignment with organizational priorities and risk mitigation strategies.

In this role you will report to the VP, Technology Project and Program Management and work a hybrid schedule (2 days in office, 3 days remote) from one of our local offices.

• Create and deliver compelling presentations for WK executives, other senior leaders, and customers.
• Enable adoption of AI within programs and projects with GIS.
• Manage the development, maintenance, and monitoring of Key Performance Indicators (KPIs).
• Work with IT executives to develop annual PMO plans with corresponding resources, costs, and tactical plans to increase the program's success.
• Collaborate with other IT teams and facilitate the definition of metrics and reporting for the portfolio of programs in scope.
• Ensure security is top of mind for all program initiatives, and that we always balance customer experience and WK Security risk and posture.

• Lead the group of GIS Project Managers to work on different aspects of GIS projects and monitor progress and adjust as needed.
• Accountable for managing and coordinating the information security projects.
• Accountable for the successful delivery of the GIS programs and execution of aspects of the project life‑cycle.
• Build trusted relationships with internal and external (GBS, Divisions/BU) stakeholders and subject matter experts.
• Contribute to enhance application‑based security while working with different applications and business owners.
• Collaborate with other IT Functions to leverage capabilities and provide reports and information.

• Work with functional leaders to ensure resource availability and allocation to required projects to reach objectives and help the functional leaders manage resources effectively.
• Assist in the development of business cases while working with the associated leaders.
• Manage Click Time data tracking and develop meaningful actionable reports, as needed.

• Ensure PMO Demand and Intake has GIS representation.
• Leverage best practices, lessons learned, and emerging trends to develop actionable roadmaps that will allow the GIS to implement program/project capability improvements in accordance with desired outcomes.

• Ensure all programs use best practices in change management to ensure both the success of programs and increase the experience quality of the programs in scope.
• Lead CoE for PMs with focus on adoption of best practices and AI tool implementation.
• Ensure programs provide end‑user training as needed.

• Familiarity with lean and agile development processes.
• Strategic visionary – able to connect the dots within a global shared services context in moving from “forward thinking” to “seeing around the corner.”
• Executive level written and oral communication skills with a demonstrated ability to communicate and influence.
• Communicate complex problems to others in a simple way that they will understand and work together to mitigate general IT risk affected by the PMO program portfolios.
• Ability to work collaboratively and effectively with and manage relationships with all levels of employees and leaders throughout the Company.
• Demonstrated ability to get positive results through influence, persuasion, leadership, presentations, training, and group facilitation skills.
• Ability to balance organizational short‑term and…