Senior Technical Support Engineer, Stability and Reliability

Senior Technical Support Engineer, Stability and Reliability

We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

Canadian Citizenship due to work involving Protected B information.

Pega is changing the way the world builds software. The Technical Solutions Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in GCS.

• Provide exceptional customer support and relationship management.
• Respond promptly to the customer, customer support, and engineering inquiries to handle and resolve customer issues.
• Work with field engineers to assist on-site teams in resolving complex issues.
• Become a subject matter expert in product functionality and use to drive customer-based Solutions.

• Experience working with Java web servers and servlet containers (preferably Web Sphere, Web Logic and Tomcat) and/or relational databases (preferably Oracle, DB2, and UDB).
• Demonstrated effective oral and written communication skills, including poise in pressure situations.
• Independent thinker, but good team player.
• Excellent customer relations skills and organization skills.
• Ability to work in a flexible, team environment.
• Strong analytical and problem-solving skills.
• Ability to identify, propose and implement solutions.
• Must be able to work rotating on-call schedule, including weekends.

• Strong analytical and problem-solving skills.
• Should have extensive experience with core Java, JSP, Servlets and JDBC concepts.
• In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

Base salary range for this role is 62, CAD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.