Workforce Support Engineer

Job Description

We are seeking an experienced Workforce Management professional with a strong technical and functional background to lead configuration, integration, and support initiatives.

• At least 8 years of experience working in Advanced Scheduler, Configuration, and Workforce software interfaces
• Mandatory certification requirements: CT104 (Building New Configuration) or CT103 (Work Force Time Advanced Configuration) and Workforce Time Interfaces certification
• Strong technical and functional knowledge of Workforce Management software
• Proficient in Workforce software configuration, integration, application development, and maintenance
• Strong hands‑on technical knowledge in application development and support of enterprise Workforce implementations in mid‑to‑large‑scale enterprises
• 5–7 years’ experience in an SDLC environment
• Knowledge and experience with Agile, SAFe, and Waterfall software development methodologies
• Experience building out / standing up environments from an infrastructure delivery perspective
• Experience working as a strategic liaison / technology consultant between portfolios and business units
• Ability to manage vendor relationships and hold vendors accountable for specified results
• Ability to manage multiple projects simultaneously
• Exceptional written and verbal communication skills; communicates effectively with stakeholders to identify needs and propose alternative solutions
• Familiarity with SAP and Salesforce integration with Workforce is a huge plus

• Provides technical direction for the design, development, and systems integration from definition phase through implementation
• Ensures system, technical & product architecture is compliant with and adheres to all National Grid operational, architectural, and design standards and principles
• Reviews proposals for technology systems; identifies deficiencies and implements effective solutions
• Applies significant knowledge of industry trends and developments to improve solution/service delivery for internal and external stakeholders
• Understands complex technology concepts and effectively employs appropriate solutions for engagements
• Owns technology oversight and manages technical risks throughout various projects
• Provides production support
• Creates and enables technical plans and revises them as appropriate to meet changing needs and requirements
• Ensures timely completion and approvals of project deliverables
• Identifies project risks and plans/implements mitigation actions
• Keeps team members well-informed of status and serves as liaison between vendors and project portfolios
• Possesses demonstrated work experience with multiple vendors and technology portfolios
• Consistently delivers high‑quality service to all stakeholders

$180,000 – $200,000 per year

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401(k) Plan, Performance Bonus, College Fund, Student Loan Refinancing

Bachelor of Computer Science