Program Manager, Operation

Central Operations (CO) is a team that explores new approaches and ways of working at Amazon Logistics, delivering scalable solutions for running increasingly complex and growing last‑mile delivery networks. The CO is responsible for the critical processes of last mile delivery, such as Route planning, Scheduling and Forecasting, On‑Road Management, and has a vision to continually transform the way we do this in a scalable manner.

We are looking for a Program Manager to join our team and drive improvements to the processes and technology used within Central Operations (CO). A Program Manager must be able to excel and grow in a new team with high ambiguity. In this role, you will think big, develop original ideas, and directly influence and collaborate with the Transportation team, Last Mile Tech team, Operations, and business development teams to further expand Central Operations and develop strategic approaches.

• Department:
  Last Mile (AMZL)
• Job:
  Project Management
• Location:
  
  Tokyo Office

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request for support, please visit https://(Use the "Apply for this Job" box below)./jp.

• Define the program (mission, vision, tenets), set objectives, analyze data, and drive improvements that are quantified with metrics.
• Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.
• Oversee gaps between teams, processes and systems.
• Identify and mitigate risks (before they become roadblocks).
• Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership.
• Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems.
• Partner with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals.

About the team. The Last Mile Execution team, to which the Central Operations (CO) belongs, is a very unique team consisting of three teams:
Planning, Analytics, and Central Operations. This is an exciting team as we have a lot of cross‑functional responsibility from planning to execution, but at the same time, each team's process design and changes require careful assessment. In this role, a Program Manager will have the opportunity to experience the joy of working in a team, communicating and persevering to achieve results.

• 5+ years of program or project management experience.
• 3+ years of working cross‑functionally with tech and non‑tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor's degree in business, engineering, operations, supply chain, or transportation logistics.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Speak, write, and read fluently in English.

• Speak, write, and read fluently in Japanese.
• 3+ years of driving process improvements experience.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit /accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.