Director of Cloud Delivery

Meet Our Team

As a key leader to a regional team of Cloud Delivery Program specialists (CDP) who have the goal of driving technical problem resolution and enhancing client satisfaction levels, you will provide vision, guidance, and technical oversight. This role is fully remote for US-based candidates. Please note we unfortunately cannot offer sponsorship, transfer visas, or work on STEM OPT/CPT EAD at this time.

The position has responsibility for providing Thought Leadership to a regional team of Cloud Delivery Program specialists with the goal of driving technical problem resolution and enhancing client satisfaction levels. This is a significant hands‑on leadership role within the Global Cloud Delivery Specialist Program and provides vision, guidance, and technical oversight of the team. Reporting to the regional Senior Director, you will play an integral part in leading and driving overall client success.

• Lead a team of Cloud Delivery Specialists (CDPs) focused on technical project completion resulting in successful adoption with business value for the client, establishing client confidence in Pega’s technology, and fostering strong client relationships to ensure that technical engagements result in client satisfaction and retention.
• Review the Cloud Delivery Programs portfolios of clients encountering technical service issues to ensure a high level of satisfaction with Pega services is achieved.
• Drive process and improvements aligned with clients’ requirements to ensure clients’ success criteria are met.
• Partner with the various functions, including the CSM organization, GCS, Product Management, and Engineering to share and drive client feedback and product improvements.
• Role model Pega’s culture and values.
• Motivate and inspire the team to achieve outstanding results.
• Coach employees to increasing levels of competence and performance.

The successful candidate exemplifies a blend of deep technical expertise with client-facing prowess. You are a dynamic, motivated and enthusiastic leader who is passionate about delivering excellence to our clients, as well as proficient in collaborating with business and technical stakeholders across the broader organizations.

• Bachelor’s Degree in Computer Science, or equivalent.
• 15+ years of relevant work experience, including 5–10 years leadership experience in a consulting or technical role.
• Proven track record of leading a team to effectively ensure the resolution of complex technical issues to drive client satisfaction.
• Deep technical knowledge of Pega’s products and services and how they help clients achieve significant business benefits.
• A track record of using relevant metrics and process improvements to drive process and organizational improvement.
• Expert oral and written communication skills, leadership and poise in pressurized situations.
• Tenacity, drive, and the desire to succeed in a fast‑paced environment.

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Base salary range for this role is 155,200 – 240,900 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate’s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range.

We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

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