Senior Cloud Development Engineer

Overview

Cloud Observability Engineering collaborates with all the engineering teams at Pega and advocate for Observability solutions, establish standards and processes. Cloud Observability Engineering team is responsible for designing, developing and maintaining Observability solutions for Pega Cloud.

Due to the nature of the work with Fed Ramp, US Citizenship is required. This is a hybrid role, based 2-3 days out of our Waltham, MA or Dulles, VA office.

Location:

US - Massachusetts - Waltham | US - Virginia - Dulles

• Design and develop observability solutions for Pega Cloud hosted applications.
• Responsible for Micro services monitoring used in Pega Cloud services. Enable observability monitoring capabilities - metric collections, logging and APM (tracing) with applications hosted in Pega Cloud service.
• Be familiar with Open telemetry standards for distributed tracing, open metric collection. Define KPIs, SLI, SLO and SLA’s for micro services.
• Manage and maintain monitoring Pega tools and technologies. Responsible for correlation of Pega Infrastructure and Application metrics, error codes and logs; end-to-end monitoring from Customer request, load balancer, backend services (tomcat, java application, database, ping, network, etc.); and synthetic monitoring (simulation of customer request end-to-end).
• Work with Engineering (Pega product/ Cloud engineering) towards achieving the common goal of availability monitoring, performance monitoring, application monitoring and enabling correlation between infrastructure and application/services/technologies.
• Work on automation and proactively build Pega solutions with team to enhance the current process. Provide feedback on bugs and customer experience enhancements. Operate, administer and automate solutions on Pega Cloud Stack.
• Responsible for problem discovery, analysis, and resolution. Use world class Pega cloud infrastructure and management technologies.

• Passionate about cloud technologies and well versed with Observability tools such as Grafana Cloud, Prometheus, New Relic etc along with AWS core concepts and services.
• Have knowledge with infrastructure-as-code delivery model.
• Hands on Dev Ops, continuous integration and development (CI/CD) tools & Jenkins
• Managing the development of deliverables into production environments
• Strong analytical and problem-solving skills
• Excellent communication and teamwork skills.
• 4+ years of relevant experience

Required Qualifications

• Bachelor s degree in Computer Science, Information Technology, or a related field
• 4+ years of experience in cloud technologies (AWS) and Observability tools.
• Experience with infrastructure-as-code tools & Delivery model.
• Knowledge in any one of the Observability tools like Grafana, Prometheus etc.
• Exposure to any of the programming languages or scripting languages.
• Exposure to Kubernetes.
• Excellent communication and teamwork skills.

Desired Qualifications

• Hands on Dev Ops, continuous integration and development (CI/CD) tools & Jenkins
• Any cloud certification (AWS, GCP or AZURE)
• Experience with agile methodologies
• Good with troubleshooting and RCA using monitoring data and log analysis

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Base salary range for this role is 106, USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes.