Systems Engineer, Endpoint & Automation

Overview

Do you get excited when a manual process disappears because you automated it? Are you someone who sees inefficiency and immediately starts thinking about how to fix it — not just once, but permanently? Do you want real ownership of your work, creative latitude to solve hard problems your way, and teammates who geek out over the same things you do?

Evolv is on a mission to make public spaces safer through innovative security technology — and our IT team is a key part of how we scale that mission. You'll be joining a tight-knit team of ~8 IT and cybersecurity professionals who move fast, trust each other, and take pride in building systems that just work. As our Systems Engineer, Endpoint & Automation, you'll design, implement, and continuously improve automated IT systems and workflows across our enterprise environment — including our macOS and Windows endpoint fleet managed through Jamf Pro and Microsoft Intune.

You'll reduce operational friction by automating infrastructure, identity, endpoint, and operational processes, and leverage AI‑enabled tools to improve reliability, security, and efficiency. This isn’t a role where you'll wait to be told what to build. You'll be expected to spot opportunities, propose solutions, and own the outcome. If you're passionate about automation, AI, and continuously raising the bar — for yourself and the systems you build — this is your role.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Systems Engineering

• Design, deploy, and maintain enterprise IT systems across cloud, SaaS, and hybrid environments, including endpoint management through Jamf Pro (macOS) and Microsoft Intune (Windows).
• Ensure system availability, performance, scalability, and security.
• Participate in root cause analysis and implement long‑term, automated fixes.
• Maintain system documentation, architecture diagrams, and operational runbooks.

IT Automation

• Design and implement automation for: infrastructure provisioning and configuration; identity lifecycle management; patch management and compliance; monitoring, alerting, and remediation.
• Develop and maintain automation using scripting and orchestration tools (Power Shell, Python, APIs, workflow platforms).
• Build event‑driven and self‑service automation to reduce manual IT intervention.
• Integrate automation across endpoint, identity, cloud, and security platforms.
• Automate enforcement of security, compliance, and AI governance controls across IT systems.
• Build workflows that validate configurations, permissions, and data usage before AI‑enabled processes execute.
• Integrate governance checks into automated provisioning, monitoring, and remediation processes.

AI & Intelligent IT Operations

• Leverage AI‑enabled tools to improve IT operations, including automated troubleshooting and log analysis, anomaly detection and proactive alerting, and intelligent recommendations for remediation.
• Evaluate and adopt emerging AI technologies to automate decision‑making and reduce operational toil.
• Partner with Cybersecurity to apply AI for proactive risk detection and response.
• Ensure AI‑enabled operational tools are implemented in alignment with Evolv's AI governance and security standards.
• Balance innovation with risk management by embedding compliance and auditability into AI‑driven workflows.
• Collaborate with Cybersecurity to monitor AI system behavior and detect misuse, drift, or anomalous activity.

Monitoring, Reporting & Support

• Monitor system health, performance, and automation outcomes.
• Create dashboards and reports that provide operational visibility.
• Serve as an escalation point for complex systems and automation issues.

Responsibilities & Performance

• Success in the Role:
  What are performance outcomes over the first 6-12 months you will work toward completing?
• In the first 30 days, you will:
  • Get up to speed on Evolv's IT environment, systems architecture, and existing automation and tooling.
  • Build working relationships with teammates and key stakeholders across IT, Cybersecurity, and the business.
  • Contribute to active operational and engineering work from the start — you won't be…