Mainframe Service Ownership

Experience

• 5–8 years of experience in mainframe production support, service management, or operations roles
• Prior experience supporting regulated environments, preferably utilities (electric, gas)

• Strong understanding of IBM Mainframe (z/OS) environments
• Hands on exposure to CICS, DB2, IMS
• Batch scheduling and job control (JCL)
• COBOL, PL/I, Assembler (read & review capability)
• Experience managing 24x7 production support and critical batch cycles
• Solid knowledge of ITIL-based service management processes

• Experience supporting utility business processes such as Customer Information Systems (CIS), Billing and Meter to Cash
• Awareness of regulatory and audit requirements impacting billing and customer operations

• Ability to translate technical issues into business and customer impact
• Experience working with cross functional stakeholders and vendors
• Strong documentation and reporting skills

• Own and manage the end to end service lifecycle for assigned mainframe applications and platforms
• Ensure 24x7 production stability of mainframe systems supporting CIS, Billing, and Meter to Cash processes
• Lead incident, problem, and major incident management, including root cause analysis and corrective actions
• Govern batch processing cycles, ensuring timely and accurate billing and downstream processing
• Oversee change and release management, ensuring production readiness and risk mitigation
• Monitor and report on service SLAs/SLOs, availability, and operational KPIs
• Coordinate with infrastructure, security, vendor, and application teams to resolve issues and improve service quality
• Support audit, compliance, and regulatory requirements, including SOX controls and evidence preparation
• Identify and drive continuous service improvements, including automation, stability, and cost optimization
• Provide clear and timely business and executive communications during service disruptions

$180,000-$200,000 Per year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

BACHELOR OF COMPUTER SCIENCE