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IT Consultant CRM System

CRM Platform CoE Lead - Enablement & Governance

Job in Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for: ServiceNow
Full Time position
Listed on 2026-05-16
Job specializations:
  • IT/Tech
    IT Consultant, CRM System
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Service Now is looking for a CRM Application Center of Excellence Specialist in Waltham, MA. This senior role involves managing the adoption and design quality of the Service Now CRM platform across customer deployments. Candidates should possess over 10 years of hands-on experience with Service Now, particularly in Customer Service Management and Report generation. The position emphasizes governance standards, platform audits, and user training.

Strong communication skills and relevant certifications are preferred. Competitive compensation and flexible working arrangements are offered.
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