Senior Scientific Business Systems Analyst

Location and Work Arrangement: Waltham, MA.
Role requires full‑time on‑site presence (5 days/week) at client site in Waltham / Lexington, MA. This role is NOT eligible for relocation assistance.

Zifo is a leading global scientific informatics and digital solutions provider focused on transforming research and development for life sciences organizations.

Zifo North America seeks a Senior Scientific Business Systems Analyst to support strategic R&D initiatives for pharmaceutical, biotech, and related life sciences customers. The role leads low‑to‑medium‑complexity business analysis engagements independently while collaborating closely with customer stakeholders and Zifo’s global delivery teams.

• Lead and execute business analysis activities across R&D‑focused projects with minimal supervision.
• Review and analyze existing business processes, systems, and data flows to identify gaps, risks, and improvement opportunities.
• Conduct voice‑of‑the‑customer sessions, stakeholder interviews, and workshops to elicit and prioritize requirements.
• Perform gap analysis and define future‑state process workflows, data models, and system interactions.
• Develop and review core deliverables including User Requirements Specifications (URS), Functional Requirements Specifications (FRS), workflows, implementation roadmaps, gap analysis reports, and training materials.
• Evaluate industry trends and leading practices in scientific informatics to recommend optimized future‑state solutions.
• Support vendor evaluations and contribute to implementation strategies for small to mid‑size life sciences organizations.
• Contribute to regulatory and data integrity assessments (including GxP where applicable) and support remediation of compliance gaps.

• Manage one or more small projects or modules within larger programs, ensuring delivery on scope, schedule, and quality.
• Perform project management activities including effort estimation, task planning, scheduling, and risk assessment.
• Identify, track, and mitigate project risks; proactively address issues and elevate concerns when appropriate.
• Monitor project progress and communicate clear, timely status updates to internal teams and customers.
• Support and mentor junior Business Analysts by guiding deliverable development, planning, and execution.
• Collaborate effectively with global team members (India, EU and Lat Am) to deliver on project goals.

• Serve as a key point of contact with customers for delivery on assigned engagements, managing expectations related to process, quality, timelines, and outcomes.
• Build strong working relationships with customer stakeholders, including manager‑level contacts.
• Proactively sense and address customer concerns before they escalated; collaborate with Solution and Delivery Managers on corrective actions.
• Participate in and support project and client meetings as appropriate.

• Plan, track, and report billable effort accurately and on time.
• Identify opportunities for Zifo to add value within customer organizations and surface potential follow‑on engagements.
• Support proposal development and contribute content for presentations, white papers, and thought leadership initiatives.

• Demonstrate continuous learning in scientific domains, informatics platforms, and consulting methodologies.
• Assist with internal training development and knowledge‑sharing initiatives.
• Mentor other analysts within global team, fostering collaboration and high performance.
• Contribute to continuous improvement initiatives, including CAPA activities, defect analysis, and delivery process enhancements.

• Bachelor’s or Master’s degree in a relevant scientific discipline such as biology, chemistry, or chem‑bioinformatics.
• 3–5 years of experience as a Business Analyst or similar role within an R&D organization.
• Experience with informatics solution projects such as ELN or LIMS implementations.
• Familiarity with scientific workflows (e.g., bioanalysis, compound management, medicinal chemistry) and key data concepts within the life sciences industry, and relevance to operational activities and enabling decision‑making.

Zifo is an equal‑opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.