Senior Data Analyst

Zoom Info is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen‑fast.

Zoom Info is seeking a Senior Data Analyst to drive our customer insights and competitive intelligence strategy, leading analyses that shape how we evolve our data products to meet customer needs and maintain market leadership.

In this role, you'll become the expert on customer experience with our data product and Zoom Info's competitive landscape. You'll design rigorous analyses (understanding complex problems, forming hypotheses, testing with data, and delivering well-backed recommendations) that translate customer feedback, market trends, and competitive movements into strategic priorities. This isn't about building dashboards or SQL reports. This is about strategic analysis that drives decision‑making and ensures our data products continuously evolve to power GTM and agentic workflows for sales and marketing professionals.

As a trusted advisor to Product, Engineering, and Data Leadership, you'll progressively own more of the customer insights strategy and lead larger strategic initiatives. This is a role with a significant growth runway for someone who wants to become the go‑to expert on customer‑driven data strategy and competitive positioning.

• Strategic Thinker with Analytical Depth: You understand how to translate customer data and market intelligence into actionable strategy. You've worked with customer analytics, product intelligence, or competitive analysis. Maybe you've shaped product strategy, identified market opportunities, or driven data‑driven prioritization. You don't just execute—you have informed opinions on what matters, and you're comfortable saying "here's what we should do and why" based on your analytical understanding and business judgment.
• Growth‑Oriented Problem Solver: You're excited to build deep expertise in customer analytics and competitive intelligence and grow into leading strategic initiatives. You're equally comfortable designing quantitative analyses and conducting qualitative research, connecting data patterns to business impact. You thrive in evolving environments where priorities shift and problems aren't always well‑defined, maintaining momentum and quality even when the path forward isn't perfectly clear.
• Clear Communicator: You can build compelling narratives that drive decisions, whether through presentations, written reports, or demos. You're skilled at distilling complex analyses, defending recommendations, and translating technical concepts for non‑technical stakeholders.

In your first 12‑18 months, your primary focus will be building a customer feedback framework that drives prioritization and establishing yourself as the customer insights expert. You'll work with team members who have context on our data products and systems, learning the landscape while bringing fresh analytical perspectives and strategic depth. As you gain mastery, you'll increasingly own customer insights strategy and lead strategic data improvement initiatives.

• Analyze customer behavior patterns, feedback data, and usage metrics to understand how customers experience our data and where opportunities for improvement exist in coverage, quality, and depth.
• Master Zoom Info's competitive landscape: who our competitors are, what data they offer (company, person, and intelligence signals), how they're evolving, and where differentiation opportunities exist.
• Develop standardized frameworks for evaluating competitive threats such as data models backed by multiple sources that provide cadenced competitive intelligence.
• Create clear intelligence briefs, customer insights reports, and strategic recommendations that inform data product roadmaps.

• Build and maintain a customer feedback framework leveraging internal tools that…