Communications and Change Management Lead

Job Title

Communications and Change Management Lead

The Communications and Change Management Lead is responsible for leading change management, communications, and learning enablement for the ITS organization, with a primary focus on technology projects and initiatives. This role will develop and execute structured change strategies that help stakeholders understand, adopt, and sustain technology‑enabled changes while minimizing disruption to business operations.

This role partners closely with ITS leadership, project managers, program teams, business partners, and cross‑functional stakeholders to ensure project‑related changes are clearly communicated, effectively supported, and embedded into day‑to‑day ways of working. The position will help strengthen change management discipline across ITS by creating repeatable tools, templates, communication approaches, training plans, and adoption practices that can be applied consistently across projects.

The ideal candidate is a hands‑on change and communications leader who can translate complex technology changes into clear, audience‑specific messaging, build stakeholder readiness, support training and engagement activities, and coach project teams on practical change management practices.

• Lead communications and change management planning and execution for ITS projects and technology initiatives.
• Develop integrated change management, communications, and training plans that support successful stakeholder readiness, adoption, and sustainment.
• Partner with ITS leaders, project managers, program teams, and business stakeholders to assess change impacts, identify adoption risks, and define mitigation actions.
• Create clear, targeted, and audience‑specific communications, including leadership messages, stakeholder updates, project announcements, FAQs, talking points, and adoption materials.
• Support the development and delivery of training strategies, learning materials, job aids, and reinforcement activities to enable effective use of new or changed technology solutions.
• Establish and maintain standardized change management and communications templates, tools, and best practices for use across ITS projects.
• Integrate change management and communications activities into project management, portfolio management, and service management processes.
• Facilitate stakeholder engagement activities, readiness discussions, feedback loops, and change champion support as needed for project success.
• Define and track practical adoption and readiness measures, including stakeholder engagement, training completion, communication reach, feedback trends, and post‑go‑live adoption indicators.
• Provide coaching and guidance to project teams and leaders on change management, communications, and stakeholder engagement best practices.
• Coordinate with related enterprise functions, including transformation, strategy, communications, training, and business teams, to ensure alignment and consistent messaging.
• Promote a culture of proactive communication, stakeholder engagement, continuous learning, and disciplined change adoption across ITS.
• Perform other duties and special projects as assigned.

• Bachelor’s degree required.
• Advanced degree (MBA, MS, or equivalent) preferred.
• Change management certification such as Prosci, ACMP, or similar preferred.

• Minimum of 7–10 years of experience in organizational change management, communications, training, project enablement, or technology transformation initiatives.
• Demonstrated experience developing and executing change management and communications plans for IT projects or technology initiatives.
• Strong ability to translate complex technology concepts into clear, concise, audience‑specific communications.
• Experience conducting stakeholder assessments, change impact analyses, readiness planning, and adoption support activities.
• Experience developing training strategies, learning materials, job aids, FAQs, and reinforcement content for technology‑enabled change.
• Excellent written communication, facilitation, presentation, and stakeholder management skills.
• Ability to…