DevOps Engineer

Position Overview

We are seeking a highly skilled and motivated Dev Ops Engineer to join our technology team. The ideal candidate will bring proven experience with both AWS and Azure, containerization, Kubernetes orchestration, automation tools, Git Ops methodologies, and release engineering best practices.

You will be responsible for building, maintaining, and optimizing CI/CD pipelines, cloud infrastructure, and automated deployment workflows — working closely with developers, QA, and operations teams to deliver scalable, reliable, and high-quality software releases.

• Design, implement, and maintain CI/CD pipelines using Git Lab and automation tooling.
• Manage and optimize infrastructure across AWS and Azure environments.
• Deploy, manage, and troubleshoot applications using Docker and Kubernetes
  .
• Implement Git Ops workflows utilizing ArgoCD
  .
• Automate provisioning and configuration management with Ansible and AWX
  .
• Administer and maintain Linux and Windows Server systems in hybrid environments.
• Collaborate on release engineering processes: versioning, packaging, testing, and automated deployment.
• Monitor system health, implement security policies, and ensure high availability for critical services.
• Develop automation, tooling, and scripts using Bash
  , Python
  , or Power Shell
  .
• Troubleshoot production issues across multiple systems and platforms.

• Proven experience as a Dev Ops Engineer or in a similar role with at least three (3) years of experience.
• Expertise with AWS and Azure cloud infrastructure and services.
• Strong background in Docker and Kubernetes
  .
• Proficiency with Linux administration and shell scripting.
• Experience with Git Ops principles and ArgoCD
  .
• Configuration management experience using Ansible and orchestration with AWX
  .
• Strong understanding of CI/CD using Git Lab
  .
• Knowledge of release engineering concepts: build processes, artifact repositories, deployment workflows.
• Strong troubleshooting skills across software, infrastructure, and network layers.
• Strong scripting skills (Bash, Python, Power Shell, or similar).

• Experience managing Windows Server environments.
• Familiarity with Infrastructure as Code tools (Terraform, Cloud Formation).
• Experience with observability and monitoring tools (Prometheus, Grafana, ELK Stack, etc.).
• AWS or Azure Dev Ops-related certifications.

• Excellent analytical and problem‑solving abilities.
• Strong written and verbal communication skills.
• Ability to work in agile, fast‑paced environments.
• Detail‑oriented with a strong commitment to quality delivery.

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.

Does the possibility of using artificial intelligence to improve human connection excite you? We agree!

Call Miner is the global leader in AI‑powered conversation intelligence and customer experience (CX) automation. Our industry‑recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation  combining advanced AI, industry‑leading analytics, and real‑time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions.

The result: higher customer satisfaction, reduced operational costs, and faster, data‑driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

Call Miner’s core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together.

We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive environment continually…