Senior IT Business Analyst, Commercial & Patient Services

Position:
Senior IT Business Analyst, Commercial & Patient Services (Hybrid)

• Partner with Commercial & Patient Services stakeholders to define solution requirements
• Evaluate projects/business models for viability and long-term alignment
• Elicit, analyze, and document complex functional/non-functional requirements
• Translate business needs into specifications, user stories, and process flows
• Analyze current-state processes and design future-state solutions to improve efficiency, scalability, and UX
• Facilitate workshops and cross-functional stakeholder discussions
• Support implementation/enhancement of CRM and patient services platforms
• Collaborate with IT teams and vendors to deliver technology solutions
• Lead user acceptance testing and validate quality/requirements
• Support data analysis, reporting, and insights for commercial effectiveness and patient engagement
• Ensure solutions meet compliance, privacy, and regulatory requirements

• Bachelor’s degree (Business/IT/CS or related) + 8+ years business analysis experience (or equivalent)
• 6+ years in Pharmaceuticals/Bio-tech focused on Commercial Operations and/or Patient Services
• Tools: JIRA, Confluence, Visio, SQL;
  Tableau or Power BI
• Expert:
  Veeva CRM, Patient Hub, Specialty Pharmacy Distribution, Data Aggregation
• Expert:
  Agile (Scrum/Kanban) and Waterfall
• Strong analytical/problem-solving, process modeling, stakeholder influence; negotiation and facilitation
• Preferred: CBAP or PMI-PBA

• 401(k) with employer match
• 12 weeks paid parental leave
• Up to 12 weeks living organ/bone marrow leave
• Equity
• Health plans
• Life/disability
• Flexible time off
• Winter Holiday shut down
• At least 11 paid holidays