ServiceNow Product Manager, ITOM​/CMDB

Job Summary

The Service Now Product Manager, ITOM/CMDB (with HAM/SAM focus) owns the strategy, roadmap, and value realization of the Service Now CMDB, Discovery, and IT Asset Management ecosystem. This role is accountable for ensuring high-quality, trusted CMDB data that enables enterprise ITAM capabilities, including software and hardware lifecycle management. The role partners across business and engineering teams to translate strategic objectives into product capabilities, prioritize investments based on value, and ensure delivery of measurable outcomes aligned to enterprise goals.

• Develop the ITOM/CMDB roadmap for Service Now based on input from internal stakeholders, business, market research, and industry insight.
• Establish CI data ownership, governance, and certification models.
• Drive integration of CMDB, Discovery, and Service Mapping with SAM/HAM.
• Enable license optimization, asset lifecycle management, and compliance.
• Work closely with stakeholders, developers, and teams to prioritize and deliver timely product features.
• Lead product teams and oversee the allocation of product team resources within approved funding toward the most valuable initiatives.
• Track and report on key performance indicators (KPIs) for the product.
• Collaborate with Development/Engineering and other teams to deliver products that align with vision, meet business needs, and are delivered at consistently high quality.
• Proactively identify potential risks and bottlenecks, and develop mitigation strategies and backup plans.
• Be accountable for product-level value delivery, ensuring funded initiatives deliver measurable business outcomes aligned to the approved roadmap.
• Clearly articulate complex technical concepts to various audiences to gain buy‑in and align stakeholders.

• Bachelor’s degree in Computer Science, Business, Project Management, Administration, Information Technology, Engineering, Education, Information Systems, Technical, or MBA.
• 5+ years of hands‑on experience with Service Now ITOM (Discovery, Service Mapping) and 3+ years specifically with SAM/HAM.
• Deep expertise in Service Now ITOM (CMDB, Discovery, Service Mapping) and ITAM (SAM/HAM).
• Strong understanding of CSDM and CMDB data models.
• Strong leadership skills to guide and influence cross‑functional teams.
• Proficient in Agile frameworks and experience working in an Agile environment.
• Recognized expert in the product and relevant technology.
• Strong relationship‑management skills to establish and build healthy working relationships and partnerships with internal and external stakeholders.
• Data and outcome‑driven mindset.
• Customer‑centric thinking: deep understanding of customer needs and how to create value.
• Excellent communication skills, able to manage multiple stakeholders and expectations.
• Strong understanding of IT infrastructure, architecture, and project management.

Pay Range: $ - $

• Health & Wellness – Medical, Dental, Vision, and Life Insurance.
• Additional wellness support.
• 401(k) with match component.
• Professional Development – Tuition reimbursement after 6 months of service.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.