Mainframe Service Ownership

Job Title:
Mainframe Service Ownership
Location:
Waltham, MA
Job Type: Fulltime

Job Description

Must Have Technical/Functional Skill

Experience
" 5 8 years of experience in mainframe production support, service management, or operations roles
" Prior experience supporting regulated environments, preferably utilities (electric, gas)
Technical & Operational Skills
" Strong understanding of IBM Mainframe (z/OS) environments
" Hands on exposure to:
" CICS, DB2, IMS
" Batch scheduling and job control (JCL)
" COBOL, PL/I, Assembler (read & review capability)
" Experience managing 24x7 production support and critical batch cycles
" Solid knowledge of ITIL-based service management processes
Domain & Compliance
" Experience supporting utility business processes such as:
" Customer Information Systems (CIS)
" Billing and Meter to Cash
" Awareness of regulatory and audit requirements impacting billing and customer operations
Communication & Leadership
" Ability to translate technical issues into business and customer impact
" Experience working with cross functional stakeholders and vendors
" Strong documentation and reporting skills

Roles & Responsibilities
" Own and manage the end to end service lifecycle for assigned mainframe applications and platforms
" Ensure 24x7 production stability of mainframe systems supporting CIS, Billing, and Meter to Cash processes
" Lead incident, problem, and major incident management, including root cause analysis and corrective actions
" Govern batch processing cycles, ensuring timely and accurate billing and downstream processing
" Oversee change and release management, ensuring production readiness and risk mitigation
" Monitor and report on service SLAs/SLOs, availability, and operational KPIs
" Coordinate with infrastructure, security, vendor, and application teams to resolve issues and improve service quality
" Support audit, compliance, and regulatory requirements, including SOX controls and evidence preparation
" Identify and drive continuous service improvements, including automation, stability, and cost optimization
" Provide clear and timely business and executive communications during service disruptions

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.