AV Support Technician

As a member of the Audio Visual (AV) Support team, the incumbent, with a minimum of 3-6 years technical experience managing staging and audio-visual events and good understanding of AV devices (e.g. Clickshare and Procom). Excellent and communication and problem-solving skills.

RESPONSIBILITIES:

• Set up, operate, maintain and repair equipment used to enhance live events, such as microphones, video recorders, projectors etc.

• 1st level troubleshooting for all end user and AV devices in the conference rooms Ex.:
Click shares, Procom, Phones.

• Install and maintain audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakers.

• Hands and eyes support (deploy, rack, stack, patch, cable) of AV devices.

• Perform inventory management of equipment, wirings, and accessories to avoid any shortages.

• Does racking tacking, rebooting, cabling and work on the instructions given by L2 teams.

• Provide excellent equipment services to meet client expectations.

• Perform equipment additions, removals, repairs, replacements and inspections.

• Prioritize and complete work orders accurately and timely.

• Provide technical assistance to other Technicians when required.

• Tracking and resolution of all Incidents and Service Requests related to the break fix. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

• Perform hardware inventory management of assets in stockroom and update of equipment status in Remedy.

• Coordinate and manage replacement of faulty parts under OEM support.

• Participate and support SWAT team activities in response to Incident/problem resolution.

• Timely conversion of Incidents to WO's

• Maintain adequate spares inventory at all time.

• Timely WO assignment to the appropriate support team as soon as spares arrive on site.

• Provide live webcast support to big forums and meetings as may be required

• Perform routine maintenance (e.g. restarting classic Clickshare's, changing of projector bulbs)

• Replace worn out AV cables, liberty rings etc.

• Tidy up AV cabinets, AV equipment on table, VC units.

• Perform Software upgrade and test with the help of Calgary AV team.

• Create and maintain AV related end user documents.

• Create training documents/ Instruction manual for AV technology

• Provide quick training on using AV technologies (VC, Trios, 360 cameras etc.)