Digital Operations Associate - Omnichannel

We are seeking a detail-oriented and proactive Digital Operations Associate specializing in Web Operations to support the execution, optimization, and maintenance of digital experiences across our web ecosystem. This role is ideal for early career professionals who have hands-on experience with Adobe Experience Manager (AEM) and are passionate about building seamless digital customer journeys.

Alkermes has adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home.

Responsibilities:

Web Content Operations (AEM)

* Build, edit, and publish content using Adobe Experience Manager (AEM) components, templates, and workflows

* Ensure content accuracy, localization readiness, and timely publishing across sites. Support development partner and internal stakeholders for seamless end-to-end website update process

* Maintain content taxonomies, tagging, and metadata to support search and personalization throughout customer journeys

Platform Troubleshooting & Support

* Diagnose and resolve authoring, rendering, and publishing issues within AEM and connected third-party services (e.g. Wistia, Google Analytics, One Trust, web plugins)

* Triage and/or log appropriate tickets; replicate issues, document root cause, and coordinate fixes with development and IT platform teams

* Maintain a runbook of common issues, resolutions, and escalation paths

Site Performance & Optimization

* Monitor page performance (Core Web Vitals, load times, asset weight); recommend optimizations for images, scripts, caching, and component use

* Partner with development vendor to improve template/component efficiency and reduce technical debt

* Conduct regular audits to identify broken links, orphaned pages, component misuse, and accessibility defects

* Stay current on digital best practices, emerging technologies, and optimization strategies

Qualifications:

Minimum Education & Experience Requirements:

* Bachelor's degree required

* 3+ years of experience in digital marketing, web operations, or content publishing

Preferred Skills and

Qualifications:

* Hands-on experience with Adobe Experience Manager (AEM), including authoring, workflows, and component-based content creation

* Familiarity with web fundamentals: HTML, CSS, UX principles, and content management best practices

* Strong troubleshooting skills with the ability to diagnose issues across systems and document clear steps for resolution

* Excellent attention to detail and organizational skills; able to manage multiple requests in a fast-paced environment

* Ability to collaborate effectively with cross-functional teams including developers, designers, and marketers

* Knowledge of web analytics tools (e.g., Google Analytics, Google Tag Manager, Adobe Customer Journey Analytics, SEMrush or Screaming Frog) and QA testing tools such as Browser Stack

* Understanding of SEO principles, metadata, and site taxonomy best practices

* Familiarity with accessibility standards (WCAG) and digital compliance requirements

* Experience with digital asset management (DAM) systems

* Basic knowledge of performance optimization techniques and Core Web Vitals

* Experience in healthcare, life sciences, biotech, or other regulated industries

* Flexibility to occasionally work outside standard business hours based on business requirements

The annual base salary for this position ranges from $60k to $70k. In addition, this position is eligible for an annual performance pay bonus. Exact compensation may vary based on skills, training, knowledge, and experience. Alkermes offers a competitive benefits package. Additional details can be found on our careers website:

#LI-TT1 #LI-hybrid

Why join Team Alkermes?

Alkermes applies its decades of deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we seek to make a meaningful difference in the way people manage their diseases. We have a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia, bipolar I disorder and narcolepsy, and a pipeline of clinical and preclinical candidates in development for various psychiatric and neurological disorders.

We are proud to have been recognized as an employer of choice by many national organizations. In 2024 and 2025, we were certified as a Great Place to Work in the U.S. and named one of Massachusetts' Top Places to Work by the Boston Globe, a Best Place to Work in Greater Cincinnati by the Cincinnati Business Courier and recognized as a Best Place to Work in Bio Pharma by Fortune Magazine.

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry,…